[Hiring] Employee Relations Specialist @GHX

Role Description

We are seeking an experienced and pragmatic Employee Relations Specialist to support a small and high-maintenance team within our organization. This role is responsible for navigating a wide range of employee relations (ER) matters, from performance management to investigations to terminations, while building capability to proactively and consistently address issues within the team. This is a mid-level position ideal for someone who brings ER experience and business savvy, with a passion for both problem solving and pattern spotting.

The Specialist will work closely with the HR/PX team and Legal, ensuring a consistent and integrated approach to supporting the business. They will also collaborate with business leaders to identify root causes, surface meaningful insights, and help connect the dots to broader organizational impact.

Duties and Responsibilities

• Manage a portfolio of ER cases within the designated team, including:
• Conducting or supporting investigations into policy violations, interpersonal conflict, or misconduct
• Guiding performance management actions, including documentation, corrective action plans, and terminations
• Supporting involuntary separations with attention to risk mitigation and organizational values
• Partner closely with the Supervisor, Employee Relations & PX Compliance to ensure consistent handling, documentation, and resolution of ER matters in alignment with enterprise-wide practices
• Collaborate with Sr HR Business Partners to align on people strategy, surface emerging themes, and ensure seamless support to the business
• Partner with Legal on escalated or high-risk cases to ensure compliance and mitigate risk
• Coach and advise managers on how to address behavior and performance issues early and effectively
• Facilitate training or targeted development for leaders, within designated team, to build skills in managing employee performance and conduct
• Analyze ER case data, flag recurring themes or risk areas, and translate these into meaningful trends, insights, and recommendations
• Communicate findings clearly and concisely to Head of HRBPs and business leaders with a focus on root cause and potential business impact (“the so what”)
• Maintain accurate case documentation, track actions and timelines, and ensure alignment with policies, procedures, and legal requirements
• Review timecards to ensure adherence to travel time policy and identify potential discrepancies or policy violations
• During non-peak periods, may support the Supervisor, Employee Relations & PX Compliance with additional investigations, data analysis, or compiling ER insights to inform broader trends and initiatives
• May support or lead special projects as needed

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3-5 years of HR experience with at least 2 years in an employee relations role with direct case management responsibilities
• Demonstrated experience handling performance management, corrective actions, and investigations
• Strong understanding of employment law, workplace policy application, and HR best practices
• Prior experience partnering with Legal and senior HR team members
• Excellent judgment, discretion, and ability to manage sensitive and confidential information
• Skilled at identifying root causes, drawing insights from qualitative and quantitative data, and tailoring messaging to business audience
• Comfortable navigating ambiguity and influencing outcomes without formal authority
• Strong written and verbal communication skills; ability to craft clear summaries, reports, and talking points for leaders
• Travel required – up to 10%

Preferred Qualifications

• Track record of working with teams that require high-touch support
• Comfortable balancing empathy with accountability
• Ability to create and lead small-scale training sessions and coaching conversations with managers
• Curious mindset with a desire to continuously learn and improve ER practices
• Lives within a commutable distance to GHX headquarters

What Success Looks Like

• Builds strong, trust-based partnerships with the Supervisor, Employee Relations & PX Compliance, Sr HR Business Partners, Legal, and the business to ensure aligned and effective case management
• Handles ER cases with consistency, timeliness, and sound judgment – balancing risk, compliance, and employee experience
• Proactively surfaces trends and root causes, translating ER activity into insights that resonate with the business and drive action
• Helps increase leader capability through coaching and training, resulting in more confident and consistent handling of performance and behavior issues

Compensation

The compensation for this role is: $67,000- $90,000. The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few.

Company Description

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services.

• We bring together healthcare providers and manufacturers and distributors in North America and Europe.
• Our passion and vision for a more operationally efficient healthcare supply chain helps organizations reduce - not shift - the cost of doing business.
• Together we take more than a billion dollars out of the cost of delivering healthcare every year.
• GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.
• Our corporate headquarters is in Colorado, with additional offices in Europe.