[Hiring] Employee Relations Manager @Sumsub

Role Description

We are looking for an Employee Relations Manager to join our People team in a hybrid role that combines employee relations (50%) with a strong focus on complex terminations and grievance handling and HR operations (50%). This role is ideal for someone who is equally comfortable managing structured HR processes and navigating sensitive, high-stakes employee situations with sound judgment, empathy, and discretion.

You will act as a trusted advisor to managers and leadership on employee relations matters, while also ensuring the day-to-day HR operations run smoothly, accurately, and in compliance with local labor law.

What You Will Be Doing:

• Employee Relations (50%)
  • Lead and manage complex termination cases end-to-end - from case assessment and documentation, through manager/HR team coaching, to final execution - ensuring legal compliance and minimizing organizational risk.
  • Serve as the primary point of contact for employee grievances, conducting fair, thorough, and confidential investigations.
  • Advise managers and leadership on performance management, disciplinary processes, and difficult conversations.
  • Build and maintain strong working relationships with stakeholders across departments.
  • Draft and review sensitive documentation: performance improvement plans (PIPs), warning letters, termination letters, settlement agreements.
  • Identify patterns or recurring issues in employee relations cases and proactively recommend policy or process improvements.
  • Ensure all ER activity is handled with appropriate confidentiality, empathy, and fairness toward all parties involved.
  • Maintain thorough, well-organized case documentation to support consistency, defensibility, and institutional knowledge.
• HR Operations (50%)
  • Own and maintain core HR processes: onboarding/offboarding, contract administration, employee data management, and HRIS accuracy.
  • Ensure compliance with local labor law, internal policies, and audit requirements across all HR documentation.
  • Manage and continuously improve HR workflows, templates, and standard operating procedures (SOPs).
  • Prepare and maintain HR reporting and metrics (e.g., headcount, turnover, termination) for leadership review.
  • Support payroll-adjacent processes.
  • Serve as a point of contact for employee questions on policies, contracts.
  • Partner with Legal and Payroll on process alignment, documentation standards, and risk mitigation.

Qualifications

• 5+ years of experience in HR, with a mix of HR operations and employee relations experience.
• Demonstrated experience managing complex or contested terminations and grievance/investigation processes.
• Fluent English.
• Solid working knowledge of international labor law of multiple regions and different types of engagement (employment, B2B) and HR compliance requirements.
• Strong stakeholder management skills; able to influence and advise managers and senior leadership.
• Excellent judgment and discretion when handling sensitive and confidential information.
• Strong written communication skills - comfortable drafting formal HR documentation (letters, agreements, case summaries).
• Experience working with HRIS systems and comfortable with HR reporting/data.
• Ability to balance empathy for employees with the need to protect the business and act decisively.

Nice to Have:

• Experience in a fast-growing or multi-regional company.
• Background partnering closely with Legal on employment matters.
• Experience mentoring or supporting HR team members.
• Degree in law.

What Success Looks Like:

• Terminations and grievances are handled fairly, consistently, and with minimal legal/reputational risk.
• HR operations run smoothly with high data accuracy and strong compliance standards.
• Managers trust and proactively seek this person's advice on people's issues.
• Employees experience even difficult processes (terminations, grievances) as fair and respectful.

Benefits

• Remote-first, trust-based culture.
• True flexibility in working hours.
• Your birthday is a holiday, plus 10 personal days each year and seven sick days without paperwork.
• Work that matters with a mission to build a secure, accessible, and inclusive digital world.
• Fair and transparent pay, benchmarked to the market.
• Global collaboration across continents and time zones.
• Clear goals, open feedback, and personal development plans.
• Financial bonuses for significant life events (marriage, welcoming a new baby).
• Team offsites for collaboration and recharge.
• Access to necessary tools and hardware for effective work.
• A friendly and inclusive work environment.

The hiring stages:

• TA screening
• Hiring Manager Interview
• Final Interview

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities, and perspectives. Join us in shaping the future inclusively.