[Hiring] Employee Relations Advisor @Sinch

Role Description

Sinch is a global leader in cloud communications, and our people are at the heart of our success. To continue fostering a respectful, fair, and high-performing culture, we are looking for a dedicated HR Business Partner, specializing in employee relations & employment investigations. This is a critical role responsible for managing complex employee relations issues and conducting thorough workplace investigations. You will be a trusted advisor to our managers and a guardian of our culture, ensuring that our policies are applied consistently and that every voice is heard. This is an opportunity to make a significant impact by promoting a positive and ethical work environment where every Sincher can thrive.

What you’ll do

• Lead prompt, thorough, and objective investigations into employee concerns, including allegations of harassment, discrimination, and other forms of misconduct.
• Provide expert coaching, guidance, and recommendations to HR Business Partners and business leaders on a wide range of employee relations matters, such as performance management, conflict resolution, and policy interpretation.
• Serve as the primary point of contact for sensitive and escalated employee relations issues, ensuring a fair and consistent process.
• Analyze employee relations data to identify trends and partner with the broader HR team to develop proactive strategies and training to improve the employee experience.
• Develop and facilitate training for managers and employees on key topics like respectful workplace conduct, performance management, ethics, and effective leadership.
• Partner closely with our Legal team to ensure compliance with all federal, state, and local employment laws and mitigate risk.
• Maintain meticulous and confidential records of investigations and employee relations cases.
• Help develop and refine HR policies and procedures to align with our values and business needs.
• Drive performance improvement processes, including recommendations for best practices on corrective action, performance management, manager and business partner upskilling.

Qualifications

• 5+ years of progressive HR experience, with at least 3 years focused specifically on employee relations and conducting complex workplace investigations.
• In-depth knowledge of U.S. federal and state employment laws and regulations.
• Proven ability to manage sensitive and highly confidential information with discretion and professionalism.
• Exceptional interpersonal and communication skills, with a demonstrated ability to listen, build trust, and influence at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to make sound, unbiased judgments in ambiguous situations.
• A bachelor’s degree in Human Resources, Industrial Relations, or a related field.
• Experience working in a fast-paced, matrixed, global technology or communications company is a strong plus.
• HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) is highly desirable.

Requirements

• You are an empathetic, objective, and resilient HR professional with a strong moral compass and a passion for creating a fair and positive work environment.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

Salary

The annual starting salary for this position is between $90,000 - $110,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until January 16th at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.