[Hiring] Employee Investigator Lead @ADC LTD NM

Role Description

The PSID Employee Investigator Lead is responsible for the support and productivity of the employee investigator team and processing large amounts of casework during the field investigation. A successful Employee Investigator Lead must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Supervise team personnel, including schedules, evaluations, personal improvement plans (PIPs), clearances, customer approvals, promotions, demotions, reprimands, suspensions and terminations with the assistance of the PSID director and Human Resources.
• Monitor and approve timecards for team personnel and notify the PSID director and Human Resources of policy violations, as well as approve PTO, sick and other leave, including coordinating team schedules to meet queue and quality expectations.
• Monitor and enforce team personnel’s adherence to ADC LTD NM policies and procedures.
• Monitor and enforce system and information access approvals and conduct periodic audits to ensure appropriate access.
• Monitor and maintain compliance with all mandatory and assigned training, security, and credential requirements.
• Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations.
• Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality.
• Foster a positive, team-oriented environment.
• Set realistic goals and encourage productivity and performance as a team and individually.
• Participate in recognition programs to acknowledge personnel’s successes and maintain morale.
• Monitor and analyze each queue to increase or reduce volumes based on the needs of personnel, the contract team, and the customer.
• Maintain working knowledge of all contract requirements.
• Coordinate employee investigator availability with high-need areas.
• Review and approve employee investigator expense reports.
• Plan and implement a process for EIs to submit limited vouchers with expenses and receipts through Roadrunner.
• Serve as the primary contact for employee investigator field investigation questions.
• Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback.
• Conduct occasional queue and quality spot checks and report the results to their supervisor.
• Organize time and resources to ensure timely completion of data retrieval.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program analyst, or ADC LTD NM Training Department.
• Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Conduct all other duties as assigned.

Qualifications

• Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
• Proven leadership/mentorship skills; ability to maintain a high level of professional demeanor.
• Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
• Excellent organization and prioritization skills.
• Strong analytical skills and detail-oriented.
• Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Requirements

• Subject to incoming case volumes:
• All team members to process a minimum 40 scoped hours of background investigation work per week.
• Close no more than 8% of all case parts late.
• Fewer than 2% of all case parts contain significant adjudicative deficiencies.

Benefits

• Full benefit package as outlined per ADC policies and procedures.