[Hiring] Employee Engagement and Development Coordinator @Darkhorse Tech

Role Description

The Employee Engagement and Development Coordinator is a pivotal role at Darkhorse Tech, responsible for fostering a positive, growth-oriented environment that aligns with our mission and core values. Working in close collaboration with the Leadership Team, including Technical Service Leaders and the VP of People and Culture, this position is central to driving employee engagement, development, and overall satisfaction. Through customized career plans, continuous learning opportunities, and innovative engagement initiatives, the Coordinator will contribute to making Darkhorse Tech a destination for passionate and talented individuals.

Responsibilities

• Employee Career Development and Engagement
  • Design and implement tailored career development programs to ensure employees achieve their long-term goals while delivering exceptional service to clients.
  • Foster connections between team members through meaningful engagement initiatives, such as CrewHu badge customization and mentorship programs, to enhance collaboration and morale.
  • Conduct quarterly one-on-one meetings with each employee to understand their "WHY" and provide access to resources and shadowing opportunities with senior technicians.
  • Continuously refine onboarding processes, ensuring new hires are set up for success from day one.
  • Develop and maintain robust feedback mechanisms, such as regular surveys and follow-up sessions, to track and improve engagement and satisfaction levels.
  • Enhance leadership capabilities by developing programs that identify and grow future leaders within the company.
  • Implement innovative tools and approaches to keep engagement initiatives fresh, relevant, and impactful.
• Leadership and Collaboration
  • Partner with the VP of People and Culture and other members of the Leadership Team to align employee development with company-wide strategic goals, ensuring team success over individual silos.
  • Lead by example, setting a high standard of professionalism and engagement in all interactions.
  • Mentor teams responsible for implementing engagement programs, encouraging continuous improvement and innovation.
  • Build and nurture strong relationships with employees and leaders, ensuring open communication and alignment across all levels of the organization.
• Measurement and Reporting
  • Develop and track KPIs related to employee engagement, career development, and retention, ensuring alignment with Darkhorse Tech's strategic goals.
  • Provide transparent reporting to the Leadership Team on the progress and impact of initiatives, using data to refine and improve strategies.
  • Regularly analyze employee feedback, engagement data, and industry trends to inform decisions and keep Darkhorse Tech at the forefront of employee experience best practices.
• Additional HR Tasks and Responsibilities
  • Assist with additional HR responsibilities as needed or when VP of People and Culture is out of office.
  • Administrative tasks (e.g., daily attendance monitoring, maintaining employee files).
  • Assist with interviewing, hiring, and onboarding process as needed (e.g., reviewing resumes, candidate outreach, scheduling interviews with Managers).
  • Assist with employee issues and inquiries.

Qualifications

• Bachelor's degree in human resources or business administration, or equivalent experience is preferred.
• 1-2 years of experience with employee engagement and learning & development (IT or MSP environment is strongly preferred).
• Excellent verbal and written communication skills.
• Excellent organizational and planning skills.
• Active listening skills.

Core Impact

Through a deep commitment to our core values of Culture and Team First, Excellence in Service, Growth Mindset, Excellence, and Value Alignment, the Employee Engagement and Development Coordinator will help create an environment where employees thrive professionally and personally. By fostering a culture of growth, collaboration, and continuous improvement, this role ensures that Darkhorse Tech remains an employer of choice in the IT industry.