[Hiring] Director, US People Operations @KIND

Role Description

Reporting to the Vice President, Global Human Resources, the Director, US People Operations is KIND’s senior HR business partner and advisor for the US employee population, and the escalation point for employee relations, US labor and employment law compliance, and union matters. This role also leads the day-to-day operations of the US HR team — spanning HRIS, benefits and leave administration, payroll, and performance management. This is a headquarters position based remotely from any location in the U.S.

Essential Functions

• Team Leadership & People Management:
  • Leads, mentors, and develops the US People Operations team, fostering a high-performance, collaborative, and service-oriented culture.
• Strategic Partnership:
  • Builds strong relationships with leaders and staff, acting as trusted advisor and thought partner on all people matters.
  • Proactively identifies and addresses HR needs across US business units, aligning global HR initiatives with regional goals and people priorities.
  • Contributes to the development and implementation of US HR strategies and initiatives in partnership with the Chief People Officer, VP, Global Human Resources, and the rest of the HR leadership team.
  • Works with business leaders to bring the people lens to business planning discussions.
• Employee Relations:
  • Acts as senior advisor to managers and staff on employee relations and HR matters across the US.
  • Serves as the primary escalation point for day-to-day ER and HR issues.
  • Leads compliance with US federal, state, and local labor and employment law, including EEO, ADA, FMLA, DOL requirements, OSHA, and applicable state-specific mandates.
  • Leads compliance audits, regulatory reporting, and policy updates to keep KIND current with evolving employment legislation across all US jurisdictions in which KIND operates.
  • Manages union relations and matters on behalf of KIND, serving as the primary point of contact for union-related communications, negotiations, and grievance processes.
  • Provides leadership in advising and coaching managers around employee matters, counseling employees, and facilitating forums for communication and conflict resolution to promote engagement, satisfaction, and retention.
  • Leads investigation, mediation, and resolution of employee relations matters, escalating to the Vice President, Global Human Resources as appropriate.
• Oversight of US HR Operations:
  • Leads end-to-end US benefits governance, compliance, and vendor management.
  • Ensures compliance with FMLA, PDL, CFRA, ADA, and other applicable federal and state leave laws.
  • Oversees core employee lifecycle processes—from onboarding and status changes through offboarding.
  • Directs US payroll data workflows and HRIS data integrity.
  • Develops, analyzes, and presents key HR metrics and dashboards to inform leadership strategy and workforce planning.
  • Maintains and evolves US HR policies, SOPs, and the Employee Handbook.
  • Supports US compensation administration and departmental budget management in partnership with HR leadership.

Qualifications

• Undergraduate degree required; graduate degree in human resources, organizational psychology, or a related field preferred, or equivalent experience.
• Must be fluent in English.
• Minimum of 8 years of progressive experience in HR Operations, including benefits administration and employee relations.
• Demonstrated expertise in employee relations, including conducting complex investigations.
• Experience in a nonprofit or mission-driven organization is highly preferable.
• Minimum of 3 years of experience in a supervisory role.
• Strong knowledge of U.S. employment law and HR best practices.
• Direct experience managing union relationships, union negotiations, and union grievance processes preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects in a deadline-oriented environment.
• Excellent organizational and communication skills; strong cross-cultural and interpersonal skills.
• Enjoys collaboration and thrives in a fast-paced team- and matrix-oriented working environment.
• Data-driven decision-maker who uses analytics and data to guide strategic decisions.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment preferred.
• Ability to occasionally travel as needed.

Benefits

• Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
• Pre-tax flexible spending account (FSA) for both medical and dependent care.
• Pre-tax transit and parking spending account.
• Employer-paid life insurance and accidental death and dismemberment insurance.
• Employer-paid short and long-term disability insurance.

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team , along with your resume and cover letter.

Disclaimer

KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: KIND Employment Practices .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.