[Hiring] Director of Training and Onboarding @Culligan Quench

Role Description

Culligan Quench is seeking a Director of Training & Onboarding to support our Indirect division. This role is designed to ensure every new dealer goes from trained → launched → generating revenue as quickly as possible.

Responsibilities

• Dealer Onboarding & Launch Management
  • Support new dealer onboarding from initial signup through the first 20 months
  • Arrange kickoff calls with all stakeholders
  • Ensure completion of all required training (technical, sales, installation)
  • Ensure all dealer checklists are completed
  • Coordinate dealer readiness for launch (product orders, scheduling, marketing activation)
  • Confirm dealers are properly prepared for installations
• Performance Tracking & Accountability
  • Coordinate structured 30-60-90-180-day huddle (performance reviews)
  • Identify performance gaps and implement corrective actions
• Ongoing Dealer Account Management
  • Serve as primary point of contact for new dealers during onboarding
  • Escalate issues and coordinate internal support when needed
  • Conduct regular check-ins (weekly during onboarding phase & monthly thereafter)

Qualifications

• 2–5+ years in account management, sales coordination, or customer success
• Strong understanding of sales processes and customer lifecycle
• Experience in dealer networks, channel sales, or home services is a plus
• Excellent communication and coaching skills
• Highly organized with strong follow-through and accountability mindset
• Comfortable managing multiple dealer accounts simultaneously

Requirements

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development
• $100,000 - $120,000 a year
• Bonus potential of 40k annually

Benefits

• Quench offers salary, commission, benefits, and incentive awards.