[Hiring] Director of People Experience @Storyblok

Role Description

As a Director of People Experience at Storyblok, you lead a lean, high-trust team of three - two senior HRBPs and one People Operations Specialist - supporting a fully remote organisation of ~320 people across 40+ countries.

• Enable and support the business partnering model by developing and coaching the team.
• Act as a senior escalation point on complex ER and high-stakes people situations.
• Step in as a hands-on Business Partner when needed.
• Own the operational backbone of the pillar - HR Operations, process improvement and automation, EOR relationships, and HR policy in close collaboration with Legal.
• Be a key member of the People Leadership Team, partnering closely with the VP of People & Organisation, the Director of Talent & Total Rewards, and the Director of Talent Management & Development.

Qualifications

• 8–12+ years of progressive HR experience, with a track record in both HR Operations and HR Business Partnering.
• Proven experience leading and developing small, high-performing HR teams in a fast-paced, remote-first environment.
• Strong operational grounding - understanding how to design, document, and improve HR processes at scale.
• Experience managing EOR relationships and navigating multi-country employment compliance.
• Comfortable owning HR policy drafting and working in close partnership with Legal to ensure compliance.
• Experience working with HRIS platforms (BambooHR, HiBob, or similar) and driving automation or workflow improvements in collaboration with HR Systems teams.
• Strong coaching orientation — focused on developing people's capability and confidence.
• Excellent communication and stakeholder management skills - able to operate across all levels with credibility and clarity.
• Comfortable operating in a lean, fast-moving environment.
• Familiarity with EU labor law, global employment compliance, and cross-border HR operations is a strong plus.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

Requirements

• Lead, manage and develop a team of three - two Senior HRBPs and one People Operations Specialist - across multiple time zones and geographies.
• Define and maintain the HRBP operating model, ways of working, and quality standards.
• Coach and develop the HRBPs to build their business partnering capability.
• Act as backup Business Partner for either division when HRBPs are unavailable.
• Set clear expectations, provide regular feedback, and create development plans for each team member.
• Foster a team culture of curiosity, operational excellence, and continuous improvement.
• Own the HR Operations function ensuring the employee lifecycle is delivered globally.
• Oversee the People Operations Specialist and ensure Tier 1 queries are handled to a high standard.
• Define and monitor HR Ops SLAs, and track operational health metrics.
• Lead quarterly process audits across onboarding, offboarding, HRIS data, SOC2 and ISO requirements.
• Act as primary point of contact for cross-divisional collaboration with Payroll, Tech Ops, Finance, and Legal.
• Own the People Ops process improvement roadmap.
• Partner with HR Infrastructure team to identify and implement automation opportunities.
• Maintain and evolve process documentation across the People Experience team.
• Own the drafting, operationalizing, and maintenance of HR policies across the organisation.
• Ensure HR policies are accessible, clearly communicated, and embedded into day-to-day people processes.
• Own and manage relationships with Employers of Record (EORs).
• Provide senior oversight and direction on complex employee relations matters.
• Represent People Experience in People Leadership Team (PLT) syncs.

Benefits

• Monthly remote work stipend (home internet costs, electricity).
• Home office equipment package right at the start (laptop, keyboard, monitor…).
• Home office equipment upgrade or membership to a local co-working space after onboarding.
• Sick leave benefit, parental leave and 25 days of annual leave plus local national holidays.
• Personal development fund for courses, books, conferences, and material.
• The annual international team-building trip, quarterly and monthly online get-togethers.
• Flexible schedules as a fully remote company with work-life balance at its core.
• An international team that loves to have fun at work and works hard together.