[Hiring] Director of Learning & Development @HSO

Role Description

The Director of Learning & Talent Development leads talent development, learning strategy, performance management, leadership development, and career development for HSO US. This role partners closely with HR Business Partners, business leaders, global Talent and AI enablement partners, and the broader HR leadership team to align people strategies with business outcomes across all service lines. The Director drives a culture of continuous learning, leadership readiness, employee growth, and organizational effectiveness while ensuring development programs are scalable, practical, and aligned to business priorities.

As the Director of Learning & Development, you can expect to:

• Develop and implement a forward-looking learning and development strategy aligned with HSO US business goals, workforce needs, and talent priorities.
• Design scalable learning programs that address technical, professional, leadership, and role-based development needs across the organization.
• Partner with HSO Academy, subject matter experts, business leaders, and external vendors to deliver high-impact training experiences.
• Own the curriculum strategy and execution for HSO US Masterclass, including organizing the schedule, confirming curriculum, lining up trainers, preparing facilitators, setting expectations for all stakeholders, and ensuring the program delivers a cohesive, valuable learning experience for participants.
• Ensure employees have access to relevant learning resources at the right time to support growth, readiness, career mobility, and business priorities.
• Maintain and evolve learning paths and curricula based on employee feedback, manager input, program outcomes, and changing business needs.
• Partner with HRBPs to help employees understand and apply the Career Framework, professional competencies, and leadership competencies, including expectations for growth, readiness, and promotion decisions.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Learning & Development, Business Administration, Education, or a related field required; Master's degree preferred.
• 10+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, HR Business Partnership, or related HR leadership roles.
• Proven experience designing and executing learning strategies, leadership development programs, career development resources, and scalable training solutions aligned to business priorities.
• Strong experience leading performance management processes, including goal setting, reviews, calibration, talent development, and manager enablement.
• Demonstrated experience supporting talent reviews, succession planning, high-potential employee identification, and development planning.
• Experience managing, coaching, or mentoring HRBPs, L&D professionals, or other HR team members.
• Prior experience working in a professional services organization required; experience in a consulting, technology services, systems integrator, or Microsoft partner environment strongly preferred.
• Familiarity with the Microsoft channel preferred, including an understanding of Microsoft Dynamics 365, Data & AI, Power Platform, Azure, or related solution areas.
• Experience partnering with senior leaders and cross-functional teams to align learning, talent, and workforce priorities with business outcomes.
• Strong ability to use data, feedback, and business metrics to assess program effectiveness and continuously improve talent development initiatives.
• Experience with performance management systems required; experience with PerformYard highly desired.

Requirements

• Own and continuously enhance the performance management process, including goal setting, reviews, calibration, manager enablement, and talent development activities, ensuring the process aligns with business needs and supports stronger organizational performance.
• Guide HRBPs and managers in facilitating mid-year and annual performance review processes with consistency, clarity, and accountability.
• Identify high-potential talent and skill gaps and launch targeted development initiatives, including mentoring, stretch assignments, and role-based development opportunities.
• Ensure performance management practices drive growth, accountability, recognition, and meaningful performance conversations across the organization.
• Partner with team leaders and global partners to develop, maintain, and improve Career Development Pathways that support employee growth and internal mobility.
• Design and deliver impactful learning resources and development programs that equip managers and coaches to provide effective career guidance, meaningful feedback, and practical support for employee growth.

Benefits

• Competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success.
• Generous paid time off.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Health reimbursement account.
• 401(k) plan with company match.
• Collaborative, driven teammates in a dynamic and growing professional services environment.

Company Description

HSO is an Equal Opportunity Employer.