[Hiring] Director of Human Resources @BETTERHEALTH A PLANNED PARENTHOOD PARTNERSHIP

Role Description

The Director of Human Resources is responsible for the effective administration and day-to-day management of core human resources functions, including Employee Relations, Benefits Administration, and Recruiting. This role serves as a hands-on HR leader who ensures consistent application of HR policies, compliance with employment laws, and delivery of high-quality HR services that support employees and managers across the organization. The Director of Human Resources supervises HR operational staff and collaborates with leadership to support workforce needs, employee engagement, and retention initiatives.

Essential Duties and Responsibilities

• Direct and manage core human resources operations, including employee relations, benefits administration, recruiting, onboarding, leave management, workers’ compensation coordination, and unemployment claims.
• Serve as a primary resource to managers and employees regarding HR-related questions, concerns, and workplace issues.
• Administer employee relations matters, including performance management support, corrective actions, investigations, and conflict resolution, ensuring fair and consistent practices.
• Oversee recruiting and hiring activities in partnership with management to ensure timely and effective talent acquisition.
• Lead benefits administration processes, including enrollment, employee education, vendor coordination, and issue resolution.
• Ensure HR policies, procedures, and practices are applied consistently and remain compliant with Federal, State, and local employment laws and regulations.
• Maintain accurate and confidential employee records in compliance with regulatory and organizational requirements.
• Identify trends related to employee relations, turnover, or workforce needs and provide recommendations to leadership.
• Support employee engagement and retention initiatives through effective HR programs and responsive service.
• Collaborate with leadership and compliance partners to ensure HR records are audit- and accreditation-ready.
• Communicate HR information clearly and professionally to employees at all levels of the organization.
• Maintain a strong commitment to confidentiality, professionalism, honesty, and integrity.

Supervisory Responsibilities

The Director of Human Resources directly supervises:

• Human Resources Generalist
• Talent Acquisition and Retention Specialist
• HR Administrative and Benefits Specialist

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including hiring, training, performance management, and employee development.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Core Competencies: Human Resources Knowledge, Employee Relations, Benefits Administration, Recruiting and Talent Support, Customer Service, Communication Skills, Dependability, Ethics and Confidentiality, Interpersonal Skills, Organizational Skills, Professionalism, Teamwork, Written and Oral Communication
• Additional Competencies: Conflict Management, Judgment, Managing People, Planning and Organizing, Problem Solving, Technical Skills

Qualifications

• 5–8 years of progressive Human Resources experience, with a focus on employee relations, benefits administration, and recruiting.
• Demonstrated experience managing HR staff and supporting managers on HR matters.
• Strong working knowledge of Federal, State, and local employment laws and regulations.
• Proven ability to handle sensitive employee issues with professionalism and discretion.
• Excellent organizational, communication, and time management skills.
• Ability to work independently while effectively collaborating with leadership and team members.
• Experience working in a fast-paced environment with multiple priorities.

Education and Certifications

• Bachelor's degree in Human Resources or related discipline from an accredited four-year university required
• PHR preferred, SPHR preferred

Language Skills

• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills

• Ability to apply basic mathematical concepts such as percentages, ratios, and proportions to benefits, payroll, or HR-related data.

Reasoning Ability

• Ability to define problems, collect relevant information, and draw practical conclusions.
• Ability to interpret policies and apply them consistently to varied situations.

Computer Skills

• Ability to utilize full Microsoft Office Suite for word processing, spreadsheets, presentations, calendar, email and database applications.