[Hiring] Director, Learning and Organizational Development @Make-A-Wish America

Role Description

The Director, Learning & Organizational Development leads the strategy, design, and enterprise execution of Make-A-Wish’s leadership, learning, and organizational development initiatives. This role designs, facilitates, and sustains scalable, mission-aligned training content and systems that strengthen leadership capability, enhance organizational effectiveness, and enable employees and leaders across the national organization to grow, thrive, and deliver lasting impact for wish families.

Serving as a trusted advisor and thought partner to executive leadership, the Director aligns leadership development, career growth, learning strategy, and organizational design to Make-A-Wish’s strategic plan, values, and evolving business needs. The role provides strategic and day-to-day leadership to an instructional design resource and oversees external partners and vendors to ensure high quality, consistent, and impactful learning experiences.

Qualifications

• Bachelor's degree in human resources, Organizational Development, Industrial Organizational Psychology, Business, or a related field.
• 10+ years of progressive experience in Learning & Development, Organizational Development, Talent Development, or Leadership Development.
• 5+ years operating at an enterprise or national scope with senior level influence.
• 5+ years of people leadership experience, including oversight of instructional design resources.
• Demonstrated success building and institutionalizing leadership development strategies, learning programs, and talent systems.
• Master's degree in organizational development, Human Resources, or related discipline (preferred).
• Certifications in coaching, change management, or assessment tools (e.g., Prosci, Hogan, Korn Ferry, EQ) (preferred).
• Experience in national, global, nonprofit, or complex matrixed organizations (preferred).

Requirements

• Enterprise level expertise in leadership and talent development, including career architecture, competency modeling, succession strategy, and leadership assessment.
• Strong understanding of how learning, leadership capability, and organizational design drive engagement, performance, and mission impact.
• Demonstrated ability to influence senior leaders and drive outcomes without direct authority.
• Excellent facilitation, coaching, communication, and storytelling skills.
• Ability to lead through complexity, change, and ambiguity with empathy and sound judgment.
• Strong analytical skills with the ability to translate strategy into measurable, high impact programs.

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave
• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets