[Hiring] Director – Digital Employee Experience @RTX

Role Description

We are seeking a Director – Digital Employee to establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise.

This role will partner closely with IT and business executives to identify experience-driven opportunities to improve how employees interact with IT services, tools, and support. The role will develop structured, data-driven business cases to secure funding and executive sponsorship for experience and service management improvements that support operational reliability, workforce productivity, and mission outcomes.

This position requires a disciplined, pragmatic approach to experience improvement—grounded in service management principles, measurable outcomes, and alignment with enterprise priorities in a regulated, security-conscious environment. This is a builder role—equal parts strategist, operator, and influencer. The successful candidate will shape EX from the ground up, connect employee experience to measurable business outcomes, and help leaders see EX not as a “nice to have,” but as a driver of performance, engagement, and organizational health.

What You Will Do:

• Establish the Employee Experience Practice
• Define the EX vision, principles, and strategy, aligned to company values and business priorities
• Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies
• Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points
• Define and socialize core enterprise personas
• Create repeatable methods, standards, and artifacts to support service improvement
• Executive Partnership & Business Case Development
• Partner with executive leadership to translate experience opportunities into clear business value
• Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement
• Present recommendations and funding proposals to senior leaders with confidence and credibility
• Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)
• Experience Design & Improvement
• Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful
• Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience
• Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience
• Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments
• Measurement & Insights
• Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)
• Integrate EX metrics with existing people and business data to tell a coherent story
• Use insights to continuously refine priorities and demonstrate value to stakeholders
• Change Leadership & Enablement
• Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams
• Act as a visible champion for employee experience across the organization
• Build EX capability across Enterprise Services through education, coaching, and collaboration

Qualifications

• Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines with 14 years of related experience.
• 12+ years of experience in employee experience, transformation, service design, or other applicable initiatives
• Hands-on experience applying AI to positively impact service delivery and operations
• Demonstrated success influencing and partnering with executive leadership
• Exceptional communication and storytelling skills, including executive-level presentations

Requirements

• Experience working in large, complex, or matrixed organizations
• Background in consulting, design thinking, or transformation initiatives
• Familiarity with employee listening platforms, EX measurement frameworks, and HR technology ecosystems

Benefits

• Medical, dental, vision, life insurance
• Short-term disability, long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off and holidays