[Hiring] Credentialing Coordinator @DAP Health

Role Description

The Credentialing Coordinator supports the Credentialing Department by managing all administrative, communication, and document-collection activities related to the onboarding, credentialing, recredentialing, and privileging of clinical staff. This role ensures that all required documents are collected, organized, tracked, and prepared for verification by the Credentialing Specialist.

Essential Duties/Responsibilities

• Communication & Candidate or Staff Coordination
  • Serve as the primary administrative contact for all new staff during onboarding.
  • Communicate clearly with candidates on what to expect throughout the credentialing process.
  • Send reminders and follow up on outstanding documents to ensure timely completion and prevent onboarding delays.
  • Coordinates communication between Credentialing, People Operations, department leaders, and external licensing or training entities.
• Document Collection & Tracking
  • Request, collect, and track all required documents across all disciplines (ID, CV, licenses, certifications, education records, immunization records, etc.).
  • Ensure all documents are complete, accurate, and received prior to verification by the Credentialing Specialist.
  • Monitor expirations (licenses, DEA, life support certifications) and communicate with staff to obtain updates.
  • Maintain accurate logs, spreadsheets, checklists, and credentialing databases.
• File Assembly & Preparation
  • Compile credentialing documents for review by the Credentialing Specialist, Department Chair, or Department Director.
  • Organize all documents in accordance with HRSA best-practice standards for credentialing documentation.
  • Ensure all required elements are present prior to formal verification steps.
• Workflow & Process Support
  • Coordinate meeting schedules, committee packet deadlines, and communication timelines.
  • Support weekly cross-departmental meetings by providing status updates and identifying documentation gaps.
  • Helps streamline administrative workflows to reduce bottlenecks for Credentialing Specialists.
  • Assists in maintaining audit-ready credentialing files to support HRSA Operational Site Visits and FTCA requirements.
• Customer Service & Departmental Support
  • Provides timely assistance to staff regarding document needs or process questions.
  • Collaborate with internal teams to ensure smooth onboarding and timely start dates.
  • Supports continuous quality improvement efforts within the credentialing department.

Qualifications

• Knowledge of healthcare regulations, including those related to Medicare, Medicaid, and commercial insurance plans.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.

Requirements

• Minimum of two (2) years of experience in clinical credentialing.
• Experience working with credential software such as MD Staff, preferred.

Working Conditions/Physical Requirements

• This position is Fully Remote.
• This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking.
• Ability to lift 50 pounds and move from place to place.
• Ensures compliance with policies and procedures related to safe work practice.