[Hiring] Credential Intake Assistant @Western Governors University

Role Description

The Credential Intake Assistant is responsible for requesting and processing requests for academic credentials and transcripts from prospective students. They maintain aspects of the academic record by receiving and maintaining student documentation of course work under consideration for transfer.

Responsibilities

• Process and evaluate transcript and credential requests for prospective or continuing graduate students.
• Ensure that requests are accurately processed, fulfilled in a timely manner, and comply with university policies and regulations.
• Act as an individual contributor to provide support in a variety of routine and standardized responsibilities within the Credential Evaluation team.
• Maintain assigned aspects of the academic record including, but not limited to, receiving, and maintaining student documentation under consideration for review, and accurately record results in the appropriate systems.
• Maintain all pertinent records in compliance with federal and state laws, university regulations and policies.
• Work efficiently and report worktime accurately, to be good stewards of the student’s tuition dollars.
• Collaborate with a team lead, supervisor/manager as needed.
• Perform other related duties as assigned.

Qualifications

• Demonstrate ability to analyze information and come to appropriate conclusions, driven by policies and procedures.
• Able to work individually and collectively to meet individual, team, and department objectives.
• Strong communication skills and ability to analyze and assess information.
• Understand how to apply FERPA regulations to business processes.
• Thrive in a challenging, fast-paced environment with deadlines and work expectations.
• Achieve quality assurance standards for accuracy and customer service.
• Work with the team to provide solutions to problems of limited complexity.
• Effectively utilize robust web-based and networked applications to maintain and analyze information.
• Evaluate and interpret documentation and requests as they relate to WGU and other policies.
• Demonstrate professional written and verbal communication skills.
• Stay current on available resources to support the academic success of students.
• Receptive to feedback and coaching.

Requirements

• High School diploma or equivalent.
• Requires basic knowledge of processes and procedures.
• Proficiency in Microsoft Office and other similar software applications.
• Attention to detail and ability to maintain accurate records.
• Ability to manage multiple tasks and prioritize workload effectively.

Preferred Experience

• 1 or more years of related experience.

Benefits

• Full-time, regular position eligible for bonuses.
• Medical, dental, vision, telehealth and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off for rest and relaxation with no need for accrual.
• Flexible paid sick time with no need for accrual.
• 11 paid holidays and other paid leaves, including up to 12 weeks of parental leave.

Position & Application Details

This is a full-time, regular position (classified for 40 standard weekly hours). If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.