[Hiring] Contractor Relations Liaison @First American

Role Description

Supervise, coach, monitor, develop and motivate a team of employees in the Contractor Relations group.

• Implement goals and objectives of Contractor management as directed by the Manager.
• Train new team members on established policies, practices, products and services. Has a key role in employee development, coaching and education.
• Develop, track, monitor, and ensure proper reporting of department metrics to Manager.
• Ensure staff meets/exceeds department/company standards/goals.
• Monitor and adjust department schedule.
• Resolve escalated issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years of related work experience.
• 2+ years demonstrated experience in a lead or supervisory role.
• Windows operating system/computer skills required.
• Microsoft office experience required.
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
• Able to implement and enforce processes to ensure compliance and quality.
• Provides others with reliable information and uses good listening skills.

Requirements

• Pay Range: $64,300.00 - $85,700.00 Annually.
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
• First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
• First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.
• First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.