[Hiring] Contingent HR Assistant @Ansafone Contact Centers

Role Description

This is a contingent HR Assistant position supporting a high volume BPO/call center environment. Due to the nature of the business, staffing and HR support needs can fluctuate daily. As such, this role requires a high degree of schedule flexibility and responsiveness. This is not a company benefits eligible or 1099 eligible role.

We are seeking a highly dependable and adaptable Contingent HR Assistant to provide flexible, as-needed support to our Human Resources team. This role is ideal for an HR professional who thrives in a high-volume environment and enjoys stepping in during peak periods, coverage needs, or special projects. This position plays a critical part in maintaining HR continuity and service excellence across key functions.

Key Responsibilities

• Provide as-needed support for core HR functions including onboarding, offboarding, file audits, and employee inquiries
• Assist with data entry and HRIS updates in UltiPro UKG
• Respond to assigned HR tickets, emails, and routine employee requests
• Support LOA tracking and documentation under HR supervision
• Prepare templates and forms for HR team use
• Help maintain confidentiality and compliance with applicable labor laws
• Jump in to support special projects or coverage for vacations, peak workload, or emergent needs
• Collaborate cross-functionally with Operations, Payroll, IT, and other departments to ensure seamless execution of HR processes and issue resolution

Qualifications

• 2+ years of experience in Human Resources
• Available on a short/limited notice basis
• Must be willing and able to accept and work at least 90% of the hours offered
• Working knowledge of basic HR practices and employment laws (FMLA, ADA, wage & hour, etc.)
• Experience using HR systems
• Strong organizational, communication, and follow-through skills
• Able to maintain confidentiality and professionalism in all matters
• Comfortable with flexible scheduling and supporting HR virtually
• Remote (work from home) experience
• Must reside in TX, IN, NC, NV, TN, PA, FL

Preferred

• Preferred in a fast-paced or contact center environment
• BPO experience
• Experience using UltiPro/UKG