[Hiring] Coaching and Performance Enablement Senior Associate @Crowe LLP

Role Description

The Coaching & Performance Enablement Senior Associate role supports the execution of performance management and people development programs, with a primary focus on building a culture of coaching and continuous feedback across the firm. This individual helps bring strategy to life through strong change management, content development, and program coordination. The role plays a key part in enabling managers and above to effectively coach, develop, and engage their teams. This is a highly execution-focused role responsible for creating clear, practical, and engaging materials, while helping drive adoption of key programs and behaviors across the organization.

Key Responsibilities

• Support the execution of performance management and people development initiatives, with a focus on coaching and continuous feedback.
• Help operationalize and evolve the firm’s internal coaching (career coach) program, including tools, resources, and enablement materials.
• Design and deliver change management strategies to support adoption and drive behavior change across managers and employees.
• Create and develop high-quality content, including toolkits, presentations, communications, training resources, and videos.
• Translate program strategy into clear, actionable materials that are easy for employees and managers to use in practice.
• Develop and manage communication plans, including messaging, sequencing, and rollout strategy.
• Build reinforcement materials (e.g., FAQs, reminders, manager guides) to sustain behavior change and program adoption.
• Manage and maintain SharePoint and internal platforms to ensure content is current, accessible, and user-friendly.
• Leverage AI tools and emerging technologies to enhance content development and support scalable delivery of programs.
• Support the advancement of AI-enabled approaches to people development and performance management.
• Coordinate across stakeholders to gather input, incorporate feedback, and ensure alignment to business needs.

What Success Looks Like

• Increased adoption of coaching and continuous feedback practices across the firm.
• Managers equipped with practical, easy-to-use tools to support employee development.
• Clear, consistent communication and materials that drive understanding and action.
• Strong execution of programs with high attention to detail and quality.
• Progress toward more scalable, AI-enabled approaches to development and performance.

Qualifications

• Bachelor’s degree in Communications, Human Resources, Organizational Development, or related field required.
• 3+ years of experience in learning and development, internal communications, HR programs, or related area.
• Experience supporting performance management, coaching, or people development initiatives preferred.
• Experience in a professional services or startup environment is a plus.
• Will need to travel up to twice a year.

Requirements

• Strong written and visual communication skills.
• Ability to translate complex concepts into clear, practical, and engaging content.
• Experience with change management and driving behavior adoption.
• Strong attention to detail and eye for design and user experience.
• Solid project management and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Experience managing content in SharePoint or similar platforms.
• Comfort leveraging AI tools to improve efficiency and output.
• Strong collaboration and stakeholder management skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency in tools like Canva and Clipchamp is a plus.

Benefits

• Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm.
• We care about our people and offer employees a comprehensive total rewards package.
• We will nurture your talent in an inclusive culture that values diversity.
• You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.