[Hiring] Child Support Specialist Advanced - Unit Lead @Arizona Department of Administration

Role Description

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist Advanced with the Financial Unit. This position is responsible for functioning as unit lead for a group of employees in the application of Child Support Program rules, regulations, policies, and procedures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Provide training and coaching to Child Support Specialists.
• Troubleshoot difficult and complex cases.
• Carry a small caseload.
• Under limited supervision, may oversee and provide team assignments.
• Analyze complex fiscal management data on internal and external systems and reports.
• Assist with annual compliance reviews.
• Provide outreach, training, and technical assistance as needed.
• Participates and performs related work as required.

Qualifications

• Strong understanding of leadership principles and practices.
• Child Support case management.
• Customer/client databases, social services case management systems, or customer financial accounts.
• Office practices, rules, and policies governing confidential information and privacy.

Requirements

• Skills in leadership; coaching and mentoring.
• Minimum of one (1) year of experience in a child support role.
• Preferred experience in case management; investigative research and analytical ability; court order interpretation; fiscal analysis.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Arizona Level One Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.