[Hiring] Centralized Staffing Specialist @HCA Healthcare

Role Description

Come join our team as a Centralized Staffing Specialist WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

At the Direction of the Manager of Enterprise Operations and/or Centralized Staffing Supervisor, the Staffing Specialist is responsible for staffing activities, collaboration with the HCA facilities management staff, planning, communicating and implementing disciplinary action plans in collaboration with Leadership, while managing resources and minimizing costs, and promoting teamwork.

Qualifications

• High School Diploma and or GED required, Associate College Degree preferred.
• Minimal one year customer service experience required, Staffing experience preferred.

Requirements

• Coordination of daily staffing with all designated facilities by effectively anticipating and scheduling needs with the facilities Staffing Coordinator, Nurse Managers and Nursing Supervisors.
• Responsibilities for contacting facilities regarding progress toward filling outstanding needs.
• Ensure that approval is obtained for all OT booked by HWS or local agency and documents approval in note section of Workforce.
• Coordinates confirmation process timely and accurately beginning 3 hours prior to the start of the confirmed shift ensuring that all HWS personnel and agencies are contacted if canceled and offered viable re-route opportunities.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers.
• Ensures all HWS shifts are confirmed over outside vendor candidates to help with cost reduction.
• Channels concerns appropriately through chain of command, deals with conflict appropriately in a private manner.
• Treats others with respect at all times; maintains a work environment free of harassment, hostility or violence.
• Serves as Liaison between local offices, staff, vendors, and facilities to meet minimum staffing requirements within established parameters at booking.
• Establishes a harmonious relationship with facilities and subcontractors through cooperative contacts.
• Maintains confidentiality and appropriate access of all employee information.
• Participates in special projects as needed and performs other duties as assigned.
• Responds to supervisor and co-workers request for information and assistance in a cooperative manner within appropriate time frame.
• Partners with clients in daily Division Staffing meetings to review forecasting and confirmations of staff.
• Assists Local Offices with managing incoming calls, texts, and emails assigned Divisions.
• Ensures all correspondent actions are completed post shift confirmations.

Knowledge, Skills, & Abilities

• Excellent oral and written communication skills.
• Utilizes excellent customer service skills at all times.
• Ability to multi-task.
• Ability to work well within a team environment.
• Effectively deals with conflict.
• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc.
• Ability to learn new software programs.
• Maintains working area and equipment in accordance with environmental and safety regulations.

Physical Demands/Working Conditions

• Exert up to 20 lbs force occasionally, and/or up to 10 lbs frequently.
• Requires prolonged sitting, some walking, standing, repetitive tasks/motions, and stretching.
• Requires clarity of vision, eye-hand-foot coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
• Requires perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Requires dexterity to type.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.