[Hiring] Bilingual Registry Specialist @Public Consulting Group

Role Description

PCG is seeking a Registry Specialist to support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.

Essential Duties and Responsibilities

• Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers.
• Problem solving/brainstorming of Registry functions.
• Interface with program administrators and registry customers via phone and email.
• Return daily phone calls and emails.
• Answer phones during individually assigned phone times.

Registry Responsibilities

• Enters data into Registry and Member’s profile.
• Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management System.
• Process emails, scan and track USPS mail, enter Registry data to process all applications, and verify education and professional development hours.
• Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways.
• Update existing data and information in the registry.
• Provide technical assistance on registry features and functions to the membership.
• Provide optimal customer service.

Grant Funds Responsibilities

• Trouble-shoot all grant funds requests and/or issues.
• Provide technical assistance to the workforce when needed.
• Follow up with Grant funds candidates to inform them of missing items required to complete the application process.
• Input grant funds data for each applicant and provide grant funds reports to the Executive Director.
• Enter grant funds and grant approvals into the Registry and coordinate with the Executive Director as needed for approvals and payments.

Additional Registry Activities as Assigned

• Provide local program/provider support for all Registry functions.
• Conduct training and technical assistance to stakeholders on the registry system as needed, including Sponsoring Agencies.

Communications Responsibilities

• Foster collaboration with key stakeholders to inform the importance of education, training, and experience impact on higher quality.
• Foster collaboration and relationships with key partners, such as regulatory systems.

Qualifications

• Strong organizational skills.
• Excellent attention to detail.
• Excellent writing skills.
• Active listening skills.
• Strong computer skills.
• Knowledge of MS Windows, Excel, and Word.
• Strong customer service orientation.
• Proven ability to effectively present information and respond to questions from leadership, clients, and customers.
• Ability to manage time effectively in a fast-paced environment.
• Fluent communication and interpersonal skills with customers, business teams, and technical colleagues.
• Proven analytical and problem-solving abilities.
• Strong file management skills (electronic and paper).

Requirements

• Bilingual in Spanish and English.
• Experience in help desk or call center environment, such as application support or client/customer service.
• Bachelor’s degree, or high-school degree and three (3) years of call center/office management work experience sponsoring agencies.

Compensation

• Range: $41,800 - $51,800.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.