[Hiring] Benefits Navigation Specialist @Food Bank of Central New York

Role Description

The Benefit Navigation Specialist is responsible for helping clients understand eligibility requirements, complete SNAP applications, gather required documentation, navigate recertification processes, and overcome barriers to receiving food assistance. The specialist serves as an advocate while connecting clients to additional community resources that support food security and financial stability. They conduct eligibility prescreening for SNAP benefits for individuals in regions within our service area, providing SNAP application assistance, and disseminating referrals via phone, email, and in-person/home interactions. The specialist will work closely to track submitted applications and manage cases assigned to them. Additionally, the Benefits Navigation Specialist will participate in community outreach events to inform community members about their role and the Food Bank's services and the eligibility criteria for various programs. This is a remote, work-from-home position; however, applicants are expected to travel throughout St. Lawrence County as well as Northern New York on a daily basis. Applicants are strongly encouraged to reside in or near St. Lawrence County.

Qualifications

• Associate’s degree in Social Work, Human Services, Public Health, or a related field preferred. Bachelor's degree a plus.
• Certification or training in SNAP application processes is a plus.
• Valid Driver’s License required.

Requirements

• Minimum of 2 years of experience in social services, outreach, or other related field work activities.
• Experience in conducting eligibility prescreening and application assistance for public benefits programs.
• Previous experience working with diverse populations and community organizations.
• Ability to work with diverse backgrounds and vulnerable populations and environments.
• Community Health Worker or Human Services certification a plus.
• Knowledge of SNAP eligibility rules and public assistance programs preferred.

Benefits

• Eligible for Full Time Employee benefits including Health, dental, and vision insurance.
• 12 paid Holidays.
• 1 Floating Holiday.
• Generous PTO.
• Administered 401(k) after 1 month with employer match after 1 year.
• And more.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Capability to lift and carry outreach materials and supplies independently up to 50 lbs.
• Ability to travel within assigned regions regularly and our overall service area on occasion.
• Comfortable traveling to various community locations, events, and client homes independently.
• Ability to work in diverse environments, including outdoor events.
• We are committed to providing reasonable accommodations for employees who require them due to medical conditions or disabilities.

Skill Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in using databases and maintaining accurate records.
• Ability to work independently and as part of a team.
• Knowledge of SNAP and other public benefits programs.
• Ability to multitask and compile reports with strong attention to details.
• Ability to track assist and track applications including follow up with clients.
• Familiarity with the Food Bank's mission and services.
• Ability to handle sensitive and confidential information with discretion.
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Bi-or multi-lingual preferred.