[Hiring] Benefits & HR Operations Specialist @IO Global

Role Description

As an Benefits & HR Operations Specialist, you represent a foundational hire joining a lean, intentionally built single-family office at the ground level. You will own the day-to-day execution of onboarding, benefits administration, and the data integrity that the company depends on. This is a fully remote role within a high-trust environment where your work compounds in impact and the playbook for growth is still being written. Reporting to leadership, you will manage our benefits processes and serve as a critical point of contact for employees and managers.

Key Responsibilities

• Benefits Administration
  • Administer health and retirement programs, including eligibility processing, payroll deductions, vendor data transmission, and employee inquiries.
  • Perform routine audits of eligibility files, payroll deductions, and vendor databases to ensure alignment with internal HCM systems.
  • Monitor file transmissions and resolve interface discrepancies to maintain accurate benefit enrollment and funding.
  • Identify and escalate data trends or inconsistencies to senior team members to mitigate risk.
  • Support absence management processes by coordinating with third-party administrators to ensure accurate leave transactions.
  • Assist with reporting, tracking, and compliance documentation to maintain adherence to federal and state requirements.
  • Prepare compliance documentation and support government filings, audits, and reporting.
  • Generate standard and ad hoc reports from HCM and vendor systems to support operational and compliance reviews.
  • Support annual enrollment activities, including system testing, data validation, employee communications, and post-enrollment audits.
  • Participate in project meetings and testing cycles for vendor implementations or mandated plan updates.
  • Recommend improvements to existing procedures and support updates to SOPs to enhance accuracy and efficiency.
  • Contribute to process refinement initiatives that improve employee experience and operational effectiveness.
• Onboarding & New Hire Experience
  • Coordinate new hire orientation, ensuring a smooth and welcoming experience.
  • Manage end-to-end new hire onboarding, including paperwork, system setup, and benefits enrollment.
  • Partner with managers to ensure readiness for Day 1 and beyond.
• Growth & Project Support
  • Answer general HR-related questions and escalate complex issues to the HRBP as needed.
  • Support HR projects, process improvements, and documentation as the Family Office evolves.
  • Take on additional responsibilities as skills and business needs grow.

Qualifications

• 2–5 years of HR experience, preferably in HR operations, benefits, or generalist roles.
• Hands-on experience with benefits administration and carrier file feeds.
• Familiarity with payroll processes; experience with ADP, or similar systems preferred.
• Builder mindset: self-motivated and self-directed, with a bias toward process improvement.
• Accurate and precise attention to detail, especially in sensitive financial and personal data.
• Excellent communication skills and comfort working in a remote, fast-moving environment.
• Demonstrated ability to handle confidential information with absolute discretion.

Benefits

• 100% remote with flexibility.
• High-trust environment with exposure to all aspects of HR operations.
• Opportunity to grow as the Family Office expands.
• Direct impact on employee experience and operational excellence.