[Hiring] Benefits And Eligibility Manager @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork.

The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager over our Overpayment Unit. This position will be responsible for supervising, planning, and coordinating the operations of the Overpayment Unit, which includes:

• All facets of overpayments for the Nutrition Assistance (NA), Cash Assistance (CA), and Temporary Assistance for Needy Families (TANF) programs.
• Monitoring, reviewing, providing feedback, and training staff on quality and service delivered to customers.
• Ensuring timely and accurate notification to staff of procedure changes.
• Completing performance evaluations and conducting in-depth analysis to identify error trends based on overpayment data.
• Assessing invalid overpayment referrals and providing data to FAA Administrators.
• Conferring with complainants to gather additional information and ensure immediate resolution.
• Participating in collaborations with various stakeholders.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Qualifications

• Knowledge of public assistance eligibility determination policy and processes.
• Knowledge of Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance.
• Knowledge of Google Workspace.
• Excellent written and oral communication skills.
• Skills in interpreting and understanding program policies and procedures.
• Skills in project planning, organization, management, and communication.

Requirements

• One year of management/supervisor experience in an FAA local office setting.
• At least three years of Family Assistance Administration eligibility determination experience.
• Driver’s License Requirements if driving is essential for the job.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process.
• All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.