[Hiring] Benefits Analyst @Office Depot

Role Description

The Benefits Analyst supports the day-to-day administration of health and retirement programs within a shared services model. This role ensures accurate processing, data integrity, coworker issue resolution, and operational compliance across benefit programs. The Analyst partners with vendors, Payroll, and internal stakeholders to maintain reliable program execution and minimize service disruption. Success in this role is defined by operational accuracy, responsiveness, and adherence to established controls and procedures.

• Administer health and retirement programs by supporting eligibility processing, payroll deductions, vendor data transmission, and coworker inquiries.
• Research and resolve benefit-related issues by coordinating with vendors, Payroll, and internal systems teams to ensure accurate and timely resolution.
• Ensure coworkers receive accurate benefit coverage and minimize operational disruptions.
• Perform routine audits of eligibility files, payroll deductions, and vendor databases to ensure alignment with internal HCM systems.
• Monitor file transmissions and resolve interface discrepancies to maintain accurate benefit enrollment and funding.
• Identify and escalate data trends or inconsistencies to Senior team members to mitigate risk.
• Support absence management processes by coordinating with Coworker Relations and third-party administrators to ensure leave transactions are processed accurately.
• Assist with reporting, tracking, and compliance documentation to maintain adherence to federal and state requirements.
• Assist with preparation of required compliance documentation and support government filings, audits, and reporting as directed.
• Generate standard and ad hoc reports from HCM and vendor systems to support operational and compliance review processes.
• Support annual enrollment activities by assisting with system testing, data validation, coworker communications, and post-enrollment audits.
• Participate in project meetings and testing cycles for new vendor implementations or mandated plan updates.
• Recommend improvements to existing procedures and support updates to standard operating documentation to enhance accuracy and efficiency.
• Contribute to process refinement initiatives that improve coworker experience and operational effectiveness.

Qualifications

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Human Resources or Business Administration
• Minimum Years of Experience: 3
• Type of Experience:
  • Minimum of 2 years hands-on benefits administration experience in a large, high-growth organization supporting all activities surrounding health, wellness, and retirement plans.
  • Must have a working knowledge of government regulations that apply to benefit programs (Section 125, ERISA, COBRA, HIPAA, PPACA, DOL, IRS, etc.) and general knowledge of Federal and State mandated leaves (FMLA, CFRA, PDL, ADA, etc.).
  • Experience with multi-state operations and EINS, along with self-funded programs/plans a plus.
  • Experience working with cross-functional teams.

Requirements

• Knowledge of HRIS and payroll processes, along with proficiency in Microsoft Office required. Oracle experience desirable.
• Ability to use HCM system to create benefits reports and metrics.
• Advanced Excel skills, including functions, formulas, and pivot tables to analyze data and create reporting.

Skills & Abilities

• Strong written and verbal communication skills with the ability to interact effectively with coworkers and internal stakeholders.
• Detail-oriented with strong analytical and problem-solving skills to identify and resolve data and process issues.
• Ability to manage multiple tasks and deadlines in a fast-paced environment with a high degree of accuracy.
• Demonstrated ability to follow established processes while identifying opportunities for improvement.
• Strong organizational skills and ability to prioritize competing demands.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Collaborative team player with a customer-focused mindset and commitment to a positive coworker experience.

Personal Attributes & Other/Preferred

• Demonstrates a strong attention to detail with a commitment to accuracy and data integrity.
• Customer-focused mindset with a commitment to delivering a positive coworker experience.
• Proactive and dependable, with the ability to take initiative and follow through on tasks with minimal supervision.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Collaborative team player who works effectively across functions and supports shared team goals.
• Continuous improvement mindset with a willingness to identify inefficiencies and suggest process enhancements.
• Adaptable and resilient in a dynamic environment with evolving priorities and systems.
• Maintains a high level of professionalism, discretion, and integrity when handling sensitive information.

Benefits

• The company offers competitive salaries.
• A benefits package, which includes a 401(k) and more.
• Plenty of opportunity to move and grow within our organization.
• Eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.