[Hiring] Benefits Administration Services Associate II @Conduent

Role Description

We are seeking a detail-oriented and organized Benefits Call Center Representative to support one of our employee benefits programs. This role is responsible for ensuring accurate processing, compliance, and communication related to health, retirement, leave, and other benefit offerings to include payroll inquiries. The ideal candidate has strong analytical skills, exceptional attention to detail, and a commitment to providing high-quality employee support.

• Administer employee benefit programs including health, dental, vision, life, disability, retirement, and leave programs
• Process enrollments, changes, terminations, and life event updates accurately and timely
• Maintain and update benefits data in HRIS and vendor systems
• Respond to employee inquiries regarding benefits coverage, eligibility, claims, and policies
• Assist with open enrollment preparation and communication
• Reconcile benefit invoices and ensure accurate payroll deductions
• Coordinate with benefits vendors and internal payroll/HR teams
• Maintain compliance with federal and state regulations (e.g., COBRA, FMLA, ACA, ERISA)
• Prepare reports and perform audits to ensure data accuracy
• Always maintain confidentiality of employee information

Qualifications

• Experience in benefits administration or HR support preferred
• Strong knowledge of employee benefits programs and related regulations
• Excellent data entry and analytical skills
• High attention to detail and organizational skills
• Strong communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in HRIS systems and Microsoft Office (especially Excel)

Requirements

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check and drug test
• Must be knowledgeable with pension accounts (DB skills)
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations
• We are currently NOT hiring in the following geographies: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, and specific metro areas

Benefits

• Join a rapidly growing organization that can support your career goals
• Paid training
• Career growth opportunities
• Full benefit options
• Great work environment
• The chance to make a real impact on the travel experience