[Hiring] Aviation Industrial / Organizational Psychologist @NetImpact Strategies

Role Description

The Aviation Industrial / Organizational (I/O) Psychologist will provide expertise and hands-on strategy, planning, and execution support to drive adoption of our modernization initiative. This project represents a large-scale, safety-critical transformation affecting operational systems, workforce processes, and organizational practices across the National Airspace System (NAS). As the I/O Psychologist, this expert ensures human performance, workforce adaptation, and behavioral risk considerations are systematically integrated into the Program’s organizational change management (OCM) activities. This role applies behavioral science, human factors expertise, and organizational research methods to inform change strategies, OCM plans, operational impact evaluation, personnel and readiness assessments, and interventional strategies in order to drive adoption of new systems and processes. This is an applied science, execution-focused role operating in a high-visibility program with accelerated timelines.

Responsibilities

• Apply behavioral science, human factors expertise, and organizational research methods to assess the workforce and operational impacts of BNATCS modernization activities.
• Lead and support readiness assessments, stakeholder analysis, and behavioral data collection efforts to evaluate organizational preparedness for system, process, and operational changes.
• Assess cognitive workload, human-system interaction, and workforce performance implications associated with new technologies, procedures, and operational practices introduced through BNATCS.
• Analyze workforce adaptation challenges, retraining requirements, change saturation risks, and potential impacts on controller workload, stress, and operational performance.
• Translate behavioral insights and workforce data into actionable recommendations that inform program decision-making, operational planning, and change management strategies.
• Support the development and execution of event-based change plans that guide workforce adoption of BNATCS capabilities across implementation phases.
• Contribute to the identification and mitigation of behavioral and workforce-related risks that could affect NAS reliability, operational safety, or program adoption.
• Collaborate with BNATCS engineering, technical, and operational teams to integrate human performance considerations into system design discussions, technical reviews, and operational planning activities.
• Provide human factors insight during design reviews, system integration discussions, and training planning to ensure workforce capabilities and operational constraints are considered.
• Evaluate the organizational and operational implications of modernization activities, including impacts to roles, responsibilities, decision authorities, and operational workflows.
• Support stakeholder engagement and workforce readiness activities including surveys, focus groups, workshops, demonstrations, and feedback collection efforts designed to facilitate change adoption.
• Monitor workforce sentiment, stakeholder feedback, and adoption indicators to inform engagement strategies and refine change interventions.
• Contribute behavioral insights to outreach and engagement activities such as demonstrations, working groups, briefings, workshops, and industry events.
• Develop and apply behavioral and organizational metrics that track workforce readiness, adoption health, and change effectiveness.
• Identify sustainability risks such as workforce turnover, training gaps, or operational resource constraints and recommend strategies to support long-term adoption and workforce capability.

Qualifications

• Ability to obtain Public Trust (U.S. Citizen)
• Master’s or Ph.D. in Industrial/Organizational Psychology, Human Factors Psychology, Organizational Psychology, or related applied behavioral science field.
• 10–18 years of progressive applied experience in large-scale, complex, safety-critical environments (e.g., aviation, transportation, defense, critical infrastructure, federal agencies).
• Demonstrated experience in human factors assessment, workload analysis, cognitive ergonomics, or workforce performance evaluation.
• Experience designing and conducting readiness assessments, surveys, interviews, or structured behavioral data collection for enterprise change management.
• Experience translating behavioral data into operational recommendations and action plans for senior leadership.
• Ability to operate effectively in performance-based, time-sensitive environments.
• Excellent written and verbal communication skills.

Preferred

• Experience supporting aviation, FAA, DOT, or DoW aerospace modernization initiatives.
• Strong facilitation and stakeholder engagement skills, including experience in unionized or labor-partnered settings.
• Familiarity with FAA Safety Management System (SMS) or comparable safety frameworks.
• Experience supporting system integration or enterprise modernization programs.
• Certification in human factors, Prosci, organizational change management, or related discipline.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!