[Hiring] Associate, Total Rewards @L3Harris Technologies

Role Description

The PeopleOperations Associate is a team member that supports cross-functional HR process execution and employee experiences/interactions with a designated HR Operations workstream at L3Harris Technologies. This individual is responsible for intake, review, and responding to HR-related employee questions and requests, transacting in various HR systems, and drafting knowledge-based articles to support our mission to attract, engage, retain and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees.

• Provide best-in-class HR customer service to employees of L3Harris Technologies
• Review, manage, and respond to employee inquiries and cases within defined SLAs, ensuring successful resolution and use of available knowledge base articles
• Perform related transactions in HR systems including PeopleSoft, SuccessFactors, and associated third-party vendor systems as needed
• Serve as point of contact for employee escalations and be responsible for resolving issues and performing root cause analysis to identify process improvement opportunities and subsequent steps for resolution
• Serve as Knowledge Base Article contributor by assisting with the creation, updating, and retirement of HR COE related content
• Ensure a close partnership with HRBPs to facilitate connections and introductions with L3Harris employees requiring elevated or specialized assistance from HR
• Recommend ServiceNow system enhancements to improve the way work is done in People Operations and across HR
• Partner with HR Service Excellence and HR Systems teams to complete system testing
• Participate in PeopleOperations special projects, focusing on continuous improvements and operational efficiencies

Qualifications

• Bachelor’s Degree with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience
• Minimum of 2 years of HR or administrative experience with a focus or passion for data integrity, HR transactions, and employee/customer experience

Requirements

• Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus
• Experience in and working knowledge of a case management system, ServiceNow is a plus
• Experience with Office365, collaboration, and communication tools (Teams, PowerPoint, Excel, Visio etc.)
• Strong communicator that can synthesize multiple sources of information to create clear, succinct responses
• Proven ability in navigating and handling sensitive/confidential HR/employee interactions

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays