[Hiring] Associate II Global Mobility Coordinator @Thoughtworks

Role Description

The Global Mobility Coordinator provides operational support for Thoughtworks’s complex global mobility programs, enabling the compliant movement of employees across borders in alignment with business, legal, tax, and contractual requirements. This role requires strong critical thinking, judgment, and the ability to navigate ambiguous, high stakes situations involving international assignment policies, cross-functional inputs, and regulatory obligations.

• Prepare and update the complete international assignment documentation, files, and contract-related materials supporting complex expatriate arrangements.
• Maintain accurate data in assignment management systems (MyMobility) to ensure compliance with Thoughtworks policies, government regulations, and international requirements.
• Support invoice reviews and documentation workflows involving multiple stakeholders and policy frameworks.
• Ability to apply analytical and problem-solving skills to review unique assignment cases, interpret guidelines, and recommend appropriate resolutions.
• Utilize critical judgment to identify and resolve issues, investigate root causes, and oversee collaborative corrective actions across various teams.
• Proactively assess the subsequent effects of decisions across payroll, tax, immigration, benefits, finance, and compliance areas.
• Partner with external vendors, government agencies, and mobility service providers regarding documentation, services, compliance requirements, and invoicing.
• Coordinate with Payroll/Tax, HR, Finance, Total Rewards, and other departments to ensure alignment in assignment execution and resolution of escalated issues.
• Prepare, analyze, and maintain data used for cost estimations, Authorisation files, audits, and compliance reviews.
• Use Workday, MyMobility, G-drive and other tools to ensure accurate data capture and reporting across assignment workflows.
• Participate in the ongoing optimization of global mobility tools, templates, processes, and cross-functional workflows.
• Support broader Global Mobility and HR Operations initiatives focused on enhancing efficiency, compliance, documentation accuracy, and service delivery.
• Ensure a ‘customer first’ approach by consistently and proactively role modelling excellent customer service.
• Leverage the CORE framework of tools to drive continuous improvement in processes, quality standards, and overall compliance.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience.
• Utilize metrics to demonstrate and communicate shared services value.
• Comfortable with learning global tax laws relating to expats.
• Experience with communicating internally across regions and with vendors.

Qualifications

• Bachelor's degree in related discipline.
• 4+ years of experience in global mobility support.
• Experience handling confidential information and supporting complex HR processes.
• Experience with managing & being discreet about sensitive data like global mobility compensation, payroll data.
• Strong critical thinking and analytical skills, including the ability to assess nuanced scenarios, interpret policy implications, and develop informed recommendations.
• Demonstrated ability to investigate, diagnose, and resolve issues independently.
• High proficiency with Microsoft Office applications, particularly Excel.
• Ability to work independently in a remote environment, managing multiple priorities and meeting deadlines.
• Strong organizational and multitasking capabilities.
• Flexibility to work in different time zones.