[Hiring] Associate Human Resources Support @Bell

Role Description

The Associate – Human Resources Support is responsible for interpreting, analyzing, and explaining the company's Human Resources rules, policies, and programs to internal and external clients of Bell and its affiliated companies.

• Accountable for all transactions and tasks related to employee files.
• Provides an optimal experience by being responsible for the end-to-end processing and resolution of simple to complex cases and issues.
• Ensures that the various systems are updated.
• Makes recommendations to improve work processes, ensure case resolution, and meet deadlines.
• Handles escalations as assigned by management or other stakeholders.

Job Duties / Accountabilities:

• Provide support to employees and other stakeholders through various channels by identifying their needs and resolving issues.
• Receive, analyze, and process transactions related to human resources programs, ensuring corrective action is taken to avoid errors and meet deadlines.
• Support internal and external customers in the use of various tools.
• Ensure end-to-end ownership by using appropriate content, tools, platforms, and internal resources.
• Analyze requests using different sources and reports to document the situation in the case management tool.
• Identify and evaluate problems and suggest solutions to improve processes and employee experience.
• Assist teams in managing procedures and preparing various Human Resources related documentation.
• Give excellent attention to detail to ensure accuracy of information and quality of response.
• Educate employees on appropriate systems, tools, and online content.
• Analyze various issues, identify gaps, and recommend practical solutions.
• Manage different priorities and solve problems related to evolving situations and work processes.

Qualifications

• Knowledge of English required.
• Interaction with French & English speaking stakeholders across Canada.
• Basic knowledge of MS Word.
• Basic knowledge of MS Excel.
• Ability to communicate effectively in various contexts.
• Ability to guide and advise customers while demonstrating empathy.
• Ability to manage sensitive and confidential information.
• Ability to work in a team and adapt to change.

Requirements

• Good knowledge of SAP (HR) preferred.
• Call centre experience preferred.

Working Conditions

• Working hours Monday to Friday between 8:00 am and 4:30 pm.
• Adequate knowledge of French is required for positions in Quebec.

Benefits

• Comprehensive compensation package including a competitive salary.
• Medical, dental, vision, and mental health benefits tailored to specific needs.
• 35% discount on services and access to exclusive offers from partners.