[Hiring] Associate Director of Staffing @Access Destination Services

Role Description

The Associate Director of Staffing is a national leadership role responsible for building and scaling Access’s event staffing infrastructure across all U.S. territories. This leader will drive national standardization, compliance, and operational excellence while ensuring the organization has the workforce needed to support continued growth.

• Lead staffing operations across all territories, ensuring standardization, scalability and alignment with company values and objectives.
• Develop, maintain, and consistently refine staffing policies, Standard Operating Procedures (SOPs), and systems for compliance and efficiency.
• Partner with Talent & Culture to align on contractor management, legal compliance, and active roster auditing.
• Establish measurable performance standards and reporting mechanisms for territory Event Staff.
• Identify process improvements, automation opportunities, and scalable solutions to enhance operational efficiency.

Qualifications

• 5+ years of progressive experience in staffing operations, workforce management, or event staffing leadership.
• Proven experience leading, mentoring, and developing managers or senior-level team members.
• Demonstrated success overseeing multi-market or national staffing operations.
• Advanced understanding of contractor management, labor compliance, and workforce documentation standards.
• Experience conducting audits and implementing governance and risk mitigation processes.
• Advanced Salesforce user with strong reporting and analytics capabilities; ensures data accuracy, team adoption, and forecasting insight.
• Proficiency with workflow and operational systems (e.g., Asana, TeamUp) to drive process efficiency and visibility.
• Leadership style that balances mentorship, accountability, and cross-functional collaboration.
• Strategic, forward-thinking mindset with the ability to scale staffing infrastructure in support of business growth.

Requirements

• Conduct quarterly audits to remove inactive staff and verify roster accuracy.
• Track and report completion of required training programs, including Workplace Harassment and Workplace Safety training for all active employees.
• Ensure all staff receive proper Access onboarding and re-certification when required.
• Collaborate with Risk Management to monitor incidents and maintain documentation for safety and insurance compliance.
• Lead, mentor and develop Staffing Managers and Senior Associates to ensure consistent, standardized processes across all markets.
• Implement clear performance metrics and accountability structures across territories.
• Partner with Finance and Operations on budget forecasting and cost tracking.
• Evaluate and optimize system tools (Salesforce, Asana, TeamUp) to improve process automation, visibility and reporting.

Benefits

• Certified as a Great Place to Work – 3 years in a row and counting!
• 50+ years in the industry!
• Women-owned and women-led
• Fun, creative, and supportive culture
• Focus on recognition and employee value – including annual and quarterly awards
• Paid day off to serve your local community
• Annual all-company retreat to connect, learn, and have fun together
• Annual qualifier-based incentive trip for top performers (certain departments eligible)
• Regional team outings
• Monthly companywide meetings to connect, learn, and celebrate wins
• Highly competitive base salary
• 401(k) with company match (eligible after one year; company matches up to 4% of salary, fully vested immediately upon eligibility)
• Monthly cell phone stipend
• Work from home opportunities and flexibility (including full home office setup)
• Flexible schedule opportunities
• Generous PTO
• Sick days
• 9 full holidays
• 5 half days off prior to holidays to unplug early
• 2 floating holidays off to be used on holidays of your choice
• ½ day Fridays in July & August (based on achievement of goals)
• Extensive menu of health plans to choose from
• Paid parental leave
• Pet insurance program
• Employee Assistance Plan (EAP)
• Mentorship program
• “Masterclasses” in industry/department-specific topics
• State-of-the-art technology platforms and tools – including training
• Annual and monthly meeting content that focuses on professional development