[Hiring] Advisor, HRSS Tier 2 Employment Administration @Trinity Health

Role Description

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Essential Functions:

• Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Process Focus:

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

• Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role:

• The Employment Administration Advisor is a subject matter expert responsible for managing complex employment transactions, ensuring data accuracy, and resolving high-level escalations.
• The role oversees critical processes such as promotions, job changes, supervisor org, mass change, and EIB workflows, eligibility decisions, and MTA support as needed.
• It supports vendor coordination, conducts audits and root cause analysis, and identifies opportunities to improve workflows and system accuracy.
• The advisor contributes to projects and changes initiatives, communicates clearly to resolve issues, and consistently delivers high-quality, compliant work across the employment administration function.

Delivering the Colleague Experience:

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization's mission & values.
• Provide case resolution, while maintaining SLA standards for colleague inquiries where applicable.
• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements.
• Respond to HR inquiries related to benefits administration, HRIS systems, and policy interpretation with accurate and complete information.
• Provide warm transfer/direct colleague-leader connections to ensure excellent colleague experience.

Employment Case Management & Expert Support:

• Serves as SME for complex Workday employment transactions and escalations.
• Oversees end-to-end MTA workflows supporting employee time-away programs.
• Provides system-wide training, guidance, and peer shadowing for employment processes.
• Accountable to provide accurate documentation and tracking for all inquiries in the case management system to ensure compliance, continuity, and seamless team handoffs.
• Supporting MTA/EOR changes as needed for data changes and/or EIB, Sup Orgs or mass data changes.
• SME level understanding of how all HR transactions and business processes function in Workday.

Data Integrity, Auditing & Transaction Accuracy:

• Performs ongoing auditing and data validation for all employment actions and related EIBs.
• Conducts root cause analysis and develops data-driven solutions to improve accuracy, outcomes, and compliance.
• Leverages data and operational metrics to demonstrate progress, ROI, and program impacts.

Vendor & Cross Functional Coordination:

• Manages vendor meeting relationships and supports vendor coordination for employment workflows.
• Communicates regularly with ministries, boards, vendors, and cross-functional partners.
• Resolves conflicts and de-escalates concerns through transparent, solutions focused communication.

Operational Improvement, Projects & Change Management:

• Identifies process improvement opportunities and participates in designing/improving workflows to enhance efficiency, quality, and user experience.
• Conducts research and compiles information for ad hoc projects and strategic initiatives.
• Coordinates and supports project management activities including requirements, timelines, and deliverables.
• Applies change management practices to support the successful adoption of new processes and system changes.
• Manage complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross functional work.

Qualifications

• Bachelor's Degree or equivalent level of experience.
• Equivalent experience to include 3-4 years previous human resources and/or related corporate compliance experience.
• Experience with Workday, vendor management and case management systems.

Requirements

• A CEBS or PHR, SHRM-CP certification is preferred.

Physical & Mental Requirements & Working Conditions

• Exposure to interruptions, shifting priorities & stressful situations.
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Perform manual dexterity activities & / or grasping / handling.
• Ability to climb, kneel, crouch & / or operate foot controls.
• Use a computer / other technology.
• Sit with the ability to vary / adjust physical position or activity.
• Maintain a safe working environment.
• Comply with applicable Code of Conduct, policies, procedures & guidelines.
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Lift a maximum of 15 pounds unassisted.
• Periods of walking / standing / stooping / bending / pulling & / or pushing.
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.