[Hiring] Admin Assistant to On & Offboarding Manager @Abuse Refuge Org

Role Description

• Provides administrative and operational support for volunteer onboarding, transitions, and offboarding processes.
• Serves as a primary point of contact for new and departing team members, ensuring a smooth and positive experience.
• Coordinates onboarding communications, orientation schedules, training assignments, and resource distribution.
• Tracks onboarding progress and completion of required training, documentation, and system access requests.
• Manages offboarding procedures, including exit communications, account deactivation requests, and documentation collection.
• Maintains accurate volunteer records, onboarding materials, process documentation, and status reports using organizational systems.
• Collaborates with department leaders to coordinate onboarding needs, role transitions, and staffing updates.
• Assists with the creation, review, and updating of onboarding guides, training materials, and process documentation.
• Uses Google Drive, Asana, Slack, and other organizational tools to manage workflows, records, and communications.
• Monitors onboarding and offboarding timelines to ensure tasks are completed accurately and on schedule.
• Identifies opportunities to improve onboarding and offboarding processes and enhance volunteer engagement and retention.
• Provides regular updates and reports to leadership regarding onboarding progress, volunteer transitions, and process metrics.
• Coordinates with other department leadership as requested.
• Performs other duties as assigned.

Qualifications

• Available to volunteer 10+ hours per week.
• Strong organizational, administrative, and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage confidential information with professionalism and discretion.
• Proficient with Asana, Slack, Google Drive, and other collaboration and project management tools.
• Detail-oriented with the ability to manage multiple projects, deadlines, and volunteer records simultaneously.
• Strong interpersonal skills with the ability to build positive relationships across teams.
• Ability to work independently and collaboratively in a remote team environment.
• Previous experience in onboarding, volunteer management, human resources, operations, administration, or related support roles preferred.
• Experience coordinating training, orientation, or employee/volunteer lifecycle processes is a plus.
• Bachelor’s degree in Human Resources, Business Administration, Communications, Organizational Leadership, or a related field preferred.
• Must be based in the U.S., Canada, or neighboring countries within a time zone difference of no more than 3 hours.
• This role is best suited for individuals seeking a longer-term volunteer opportunity (12+ months preferred).

Benefits

• This is an unpaid volunteer position.
• Flexible hours in a virtual environment.
• Opportunity to gain valuable work experience.
• Engagement with a global community of like-minded individuals.
• Development of skill sets, departmental cross-training, and leadership roles.

Company Description

At ARO, we are here to support your personal healing journey towards your complete well-being. We bring solutions and real-time education for 21 different types of abuses.

• Sexual Abuse
• Spousal Abuse
• Physical Abuse
• Psychological Abuse
• Narcissistic Abuse
• Financial Abuse
• Self Abuse
• Elderly Abuse
• Isolation Abuse
• Child Abuse
• Bullying
• Cyberbullying
• Workplace Abuse
• Religious Abuse
• Medical Abuse
• Food Abuse
• Authority Abuse
• Educational Abuse
• Child Sexual Exploitation
• Sex Trafficking
• Political Abuse

Support our efforts by visiting https://abuserefuge.org/ and NormTherapy.com to sign up for Norm Therapist® Training.

ARO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.