[Hiring] ACM Consultant @Amazon

Role Description

The ACM Consultant provides case management for all types of accommodation requests related to life events. The ACM Consultant is highly skilled in:

• Answering questions and understanding the employee’s situation
• Applying the appropriate benefits and responding to changing circumstances
• Paving the way for a connected and trusted case management experience
• Being the single point of contact for an employee throughout an entire leave of absence or disability event

Key job responsibilities include:

• Initiating and responding to inquiries about accommodation events, benefits, and options available to employees
• Serving as a point of contact for assigned employees to provide holistic case management services
• Reviewing medical documentation in compliance with federal and state laws and Amazon policy
• Leveraging duration guidelines, best practice tools, and Amazon resources to support oversight of an accommodation
• Critically assessing and adjusting the case management plan to an employee’s changing needs
• Addressing and responding to sensitive situations
• Troubleshooting issues and seeking to remove barriers before, during, or after a leave event
• Responding to employee-impacting issues that may arise during the leave event
• Identifying and solving problems that may arise, sometimes with limited information
• Educating managers and business partners on employee concerns and needs
• Communicating regular updates to employees and stakeholders both verbally and in writing
• Ensuring compliance with standard work, federal/state regulations, and company policy
• Maintaining system records to ensure accurate and timely information/documentation
• Consulting, coordinating, and partnering with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments
• Other duties as assigned

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or a related field
• Experience in customer-facing roles
• Experience in Human Resources, Claim Management, or Leave & Disability management roles
• Experience in English and Spanish language communication skills, both written and verbal

Requirements

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Experience handling ambiguous or undefined challenges through strong problem-solving abilities
• Knowledge of employment law and HR policies and procedures
• Knowledge of HRIS or Applicant Tracking Systems is preferred
• Experience working in multicultural or bilingual environments

Benefits

• Starting pay: $20.00 - $35.00 USD hourly
• EAP, Mental Health Support, Medical Advice Line, 401(k) matching starting Day 1 of employment