[Hiring] Tax AI Senior Associate @Crowe LLP

Role Description

The Tax AI Senior Associate role supports adoption of AI and enabling technologies across 1,000+ tax professionals through a combination of enablement, requirements translation, co-building, and disciplined testing. This role sits at the intersection of tax technical work and AI/technology execution, partnering with tax subject matter experts (SMEs) and product/technology teams to translate real tax “jobs to be done” into usable tools, repeatable workflows, and scalable training.

You will contribute to end-to-end delivery across the lifecycle:

• Discovery and requirements
• Enablement and co-building
• User acceptance testing and iterative improvement

With a strong emphasis on practical outcomes, user experience, and responsible use within controlled enterprise tools.

Qualifications

• Tax Domain Fluency: Working knowledge of tax concepts and the ability to engage tax SMEs in detailed discussions to understand workflows, pain points, risks, and decision points.
• AI Enablement & Applied GenAI: Proficiency using ChatGPT or equivalent enterprise-grade customizable chat solutions to support knowledge work, workflow acceleration, and responsible use.
• Requirements & User Story Development: Ability to elicit requirements, document user stories, define acceptance criteria, and translate ambiguous needs into actionable delivery artifacts.
• Training & Facilitation: Skilled at leading training sessions, office hours, and enablement programs for varied audiences (new hires through senior practitioners).
• Co-Building & Tool Configuration: Capability to assist SMEs in building tools/workflows within structured environments (e.g., ChatGPT, Alteryx, proprietary tools).
• Quality, Testing, and Feedback Systems: Discipline in UAT planning, test-case development, feedback capture, defect documentation, and iterative improvement cycles.
• Communication & Change Enablement: Strong written and verbal communication; ability to produce user-facing guidance (job aids, instructions, FAQs), internal updates, and adoption materials that drive behavior change.

Requirements

• Bachelor’s degree in Tax, Accounting (with tax focus), or equivalent tax-related discipline.
• Demonstrated tax-domain understanding sufficient to engage in technical workflow discussions and translate work into requirements.
• Proficiency with ChatGPT or equivalent enterprise-grade customizable AI chat tools.
• Strong interpersonal skills with the ability to build credibility with tax professionals and lead group enablement sessions.
• High organizational discipline: documentation, backlog tracking, follow-through, and clear status communication.

Benefits

• Comprehensive total rewards package.
• Inclusive culture that values diversity.
• Consistent meetings with a Career Coach to guide career goals and aspirations.