[Hiring] Subscription Renewal and Accounting Specialist @Saratech

Role Description

We are seeking a proactive and detail-oriented Subscription Renewal Specialist to join our operations team. This is a key role that sits at the intersection of accounting, sales, and operations, with a focus on managing the full lifecycle of software subscription renewals.

• Work closely with cross-functional stakeholders to ensure renewals are processed accurately.
• Ensure customer communication is timely and professional.
• Maintain clean data in internal systems.
• Engage with customers via phone and email.
• Thrive in a fast-paced, high-volume environment.
• Individual contributor role with potential for future growth into leadership or specialized areas.

Key Responsibilities

• Manage and process software subscription renewals end-to-end.
• Review and generate quotes and order forms, ensuring accuracy.
• Submit purchase orders and manage communications with vendors and internal teams.
• Reach out to customers by phone and email to follow up on renewals and resolve issues.
• Coordinate with the Sales, Accounting, and Customer Success teams to maintain accurate deal records.
• Assist with monthly revenue recognition tracking and reporting.
• Provide backup support for order processing and new account setup as needed.
• Participate in cross-training initiatives to reduce knowledge silos.
• Help document internal processes to support efficiency and scale.

Qualifications

• 2+ years of experience in subscription renewals, sales operations, accounting, or a related role.
• High proficiency in Microsoft Excel or Google Sheets.
• Excellent attention to detail and ability to identify discrepancies across documents or systems.
• Strong written and verbal communication skills; comfortable speaking with customers directly.
• Ability to work independently and manage multiple competing priorities.
• Desire to grow professionally and expand responsibilities over time.

Preferred Qualifications

• Experience with Salesforce, QuickBooks, CPQ tools, or similar platforms.
• Exposure to SaaS, subscription billing, or recurring revenue environments.
• Familiarity with revenue recognition and accounts receivable workflows.
• Experience working with Siemens tools or similar quoting systems (a plus, but not required).

Benefits

• Insurance: All full-time regular employees (and dependents) are eligible to get medical, dental, vision coverage.
• Retirement Plan: All employees can enroll in the company's RRSP with company matching.
• Paid Time Off: All full-time regular exempt employees are eligible for our Discretionary Time Off vacation policy after 90 days from their start date. Discretionary Time Off plan is a non-accrual plan for employees. All full-time regular non-exempt employees are eligible for our Paid Time Off Plan policy after 90 days, Paid Time Off plan is an 3.33 hours accrual per pay period for employees.
• Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year.
• Paid Sick time: All full-time employees will receive 40 sick hours per year.