[Hiring] Sr HELOC Consumer Operations Analyst @Selene Finance LP

Role Description

The Sr HELOC Consumer Operations Analyst plays a critical role in supporting Selene’s consumer line of credit portfolio, with a focus on operational accuracy, fraud mitigation, and servicing integrity. This position requires deep expertise in MSP and open-ended credit structures and will contribute to Selene’s mission of delivering customized servicing solutions that preserve homeownership.

• Monitor team performance using QC metrics and trend analysis to identify systemic risks and improvement opportunities.
• Analyze recurring and cross‑portfolio issues; determine root causes and recommend corrective and preventative actions.
• Develop and maintain job aids, analytical tools, and documentation to support consistent execution and risk mitigation.
• Serve as a functional lead and subject‑matter resource for Consumer Operations analysts on complex scenarios and processes.
• Evaluate new loan boarding methodologies and operating models; assess readiness, controls, and scalability.
• Partner with management to research and resolve global servicing risks, policy deviations, and operational impacts.
• Coordinate with internal and external servicing vendors to assess data integrity, service performance, and alignment.
• Test, validate, and document new processes prior to rollout; evaluate downstream impacts and control effectiveness.
• Collaborate with Call Center leadership to ensure borrower communications are accurate, compliant, and consistent.
• Analyze consumer lines of credit, including HELOCs, to ensure compliance with servicing standards and investor requirements.
• Leverage MSP Consumer Loan Workstation reporting to monitor portfolio trends, line performance, and calculation accuracy.
• Assess data discrepancies related to acquired portfolios or prior servicers; identify root causes and remediation strategies.
• Apply cash application expertise to analyze exception trends, payment risks, and process improvement opportunities.
• Partner with fraud and risk teams to identify emerging risks and recommend mitigation strategies.
• Maintain and update departmental policies, procedures, and analytical standards to support operational governance.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Prior Senior Analyst experience a must.
• Minimum 10 years of experience in consumer lines of credit, with a strong focus on HELOCs.
• At least 10 years of hands-on experience with MSP, specifically within the Consumer Loan Workstation.
• Proven ability to manage fraud detection and prevention strategies related to credit advances.
• Experience with open-ended credit structures and repayment modeling.
• Strong analytical and problem-solving skills, especially in data reconciliation and servicing transitions.
• Excellent communication skills and ability to collaborate across departments.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with servicing ICE servicing platform MSP.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan