[Hiring] Sr. FinOps Analyst @Amazon

Role Description

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries, and dispute resolution. You will be responsible for Cash Applications where you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of the O2C process, specifically the cash application process involving:

• Research and application of unapplied cash
• Reconciliation of accounts
• Processing emails related to remittance advice from customers

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include:

• Ensure timely closure of payments with a high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with customers (email/call) to identify the root cause and resolve open issues on account
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments

Qualifications

• Excellent written and verbal communication skills with a strong customer service focus
• Ability to prioritize, multi-task, and work with minimal supervision
• Drive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 2 years experience in O2C domain, preferably cash application or collections
• Advanced knowledge of Excel – including working with pivot tables & formulas
• Flexible to work in night shifts

Requirements

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 3+ years of finance operations/shared services, accounts payable, account receivable (collections), or general ledger experience

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.