[Hiring] Specialist II, RCM Collections @Grow Therapy

Role Description

We're looking for an experienced Specialist II, Collections, passionate about improving the landscape of mental healthcare. This position will help ensure Grow’s financial accuracy by working claims denials and resolving issues for correct processing.

You will be responsible for:

• Researching and finding solutions to denied claims.
• Completing portal inquiries and/or outbound calls to insurance reps to investigate denial reasons.
• Resubmitting claims with errors, utilizing knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors.
• Drafting appeals for relevant claim denials, adhering to medical policies for all insurance carriers.
• Ensuring patient data in the software is correct and up to date, and contacting the appropriate person for any inconsistencies.
• Prioritizing claim denials based on the internal Claim Prio Model.
• Flagging root causes and crafting suggested fixes that can be made upstream within the RCM process to reduce denial inflow.

Qualifications

• 3 years of Medical Billing experience.
• Technical Skills - proficient in multitasking and working through different systems.
• Process-Driven - strong at learning new processes and following the appropriate steps to seek resolution.
• Strong team player who can collaborate with peers and promote a positive working atmosphere.
• Experience at a start-up in Mental Health or Billing/Collections.

Requirements

• Employment Type: Hourly, Non-Exempt
• Base Compensation: $28.85
• This role is fully remote.

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company-wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self-care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre-tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub-based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.