Role Description
The Senior P2P Engagement & Governance Specialist is responsible for end-to-end P2P operations within their functional area of expertise, ensuring best practices apply. This role requires engagement with Sr. stakeholders, Finance, Compliance, Procurement, Treasury, and our Business Process Outsource partner.
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Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence.
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Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions.
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Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives.
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Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements.
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Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority.
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Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes.
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Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing.
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Lead or contribute to cross-functional process improvement initiatives and transformation projects.
Qualifications
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4+ years of experience in business operations, finance operations, process management, program management, or process improvement.
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Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment.
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Proven experience managing or partnering with outsourced service providers or managed services.
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Demonstrated experience in process improvement, operational governance, or workflow design.
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Bachelorβs degree in Business, Finance, or related field (or equivalent experience).
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Strong understanding of end-to-end P2P / AP processes and operational controls.
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Proficiency in PowerPoint and ability to develop executive-level presentations.
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Experience with data-driven decision-making and cross-functional communication.
Requirements
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Strong communicator with ability to influence across all levels of the organization.
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Comfortable working in ambiguous, fast-changing environments.
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Strong problem solver with ability to balance detail orientation and big-picture thinking.
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Highly collaborative with strong stakeholder management skills.
Extra Points
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Experience leading or supporting large-scale process transformation or global operational programs.
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Experience working in complex, multi-stakeholder enterprise environments.
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Prior experience in gaming, tech, or global entertainment companies.
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Six Sigma certification or formal process improvement training.
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Familiarity with ERP systems and P2P tools/platforms.
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Project management certification or formal project delivery experience.
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Strong bias toward operational excellence and continuous improvement.
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Proven ability to build trust and drive alignment across diverse stakeholders.
Benefits
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Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance.
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401(k) with Company match, tuition reimbursement, charitable donation matching.
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Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave.
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Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs.
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Relocation assistance may be available if required to move geographic locations for the job.