[Hiring] Senior Loan Credit Workout Analyst @PNC

Role Description

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions:

• Managing the cash needs for our branch and ATM networks
• Printing and mailing important bank documents
• Handling both inbound and outbound collections for home lending, automobile, and card services
• Focusing on loan mitigation and investor operations
• Developing process improvement and automation opportunities
• Overseeing the daily processing of cash and check deposits, bill payments
• Executing strategic quality management functions

As a Loan Credit Workout Analyst Senior within PNC's Retail Bank Operations organization, you will be based remotely.

Work Schedule: Monday - Friday 8:00 am - 5:00 PM ET

Qualifications

• Attention to Detail
• Experience with systems including MSP, LSS, SMDU, and/or FHLMC Resolve & FNMA LMS/SMDU decisioning tools
• Experience in Credit Underwriting (experience calculating income and expenses) is strongly preferred
• Experience in Loss Mitigation or Mortgage Default

Requirements

• Reviews the customer's income and expenses for more complex, high-risk customer groups
• Determines the legitimacy of the hardship and the workout options available to the customers based on bank/investor guidelines
• Reviews income, expense and available product options
• Focuses on assessing the customer's qualifications to facilitate the appropriate action and minimize loss to the bank
• Reviews bank, investor and regulatory guidelines to ensure the account is serviced according to policy
• Works with internal business partners to gather information and clarify inconsistent, incorrect or missing information
• Monitors assigned work queues and work flows to ensure goals are met
• Uses online systems to accurately document customer account information
• Serves as a subject matter resource and mentor for the team

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service