[Hiring] Senior Collections Strategy Manager @TrueML

Role Description

Sitting at the intersection of analytics, technology, and deep domain expertise, you will translate consumer and portfolio signals into sophisticated, tech-enabled collection strategies. Reporting to the Senior Director of Business Planning, your critical goal is to design, launch, and optimize multidimensional strategies across email, SMS, dialing, and digital self-service channels to boost liquidation, drive payment conversion, and elevate operational performance.

What You'll Do:

• Own Strategy End-to-End: Lead collections strategy initiatives from initial opportunity identification through design, testing, launch, and ongoing optimization.
• Design Multi-Channel Treatments: Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels.
• Bridge Strategy and Execution: Translate strategic concepts into actionable business requirements and clear business cases for Product, Engineering, and Operations teams.
• Drive Cross-Functional Momentum: Partner across Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production without relying on formal authority.
• Optimize Key Metrics: Monitor delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes.
• Leverage Modern AI & Analytics: Utilize AI tools to accelerate hypothesis development, research, and strategy design while building repeatable testing frameworks.

Qualifications

• Experienced Collections Leader: You bring 8+ years in consumer finance or lending, including 5+ years specializing in consumer debt collections and collections strategy.
• Strategic & Analytical: You possess a deep understanding of collection levers, strong prioritization instincts, and a proven track record of improving recovery metrics through channel optimization and segmentation.
• Collaborative Influencer: You excel at framing complex problems, building evidence-based business cases to secure product prioritization, and aligning cross-functional teams.
• Compliance-Aware: You hold a solid working knowledge of regulatory frameworks (FDCPA, Regulation F, TCPA) to proactively design both effective and compliant strategies.
• Tech & AI Literate: You comfortably utilize AI tools to speed up work and are familiar with champion/challenger testing, SQL/BI platforms (Looker, Tableau), and Jira.

Requirements

• 8+ years in consumer finance or lending.
• 5+ years specializing in consumer debt collections and collections strategy.
• Strong understanding of collection levers and metrics.
• Knowledge of regulatory frameworks (FDCPA, Regulation F, TCPA).
• Familiarity with AI tools and SQL/BI platforms.

Benefits

• Flexible vacation.
• Medical/dental/vision insurance.
• Traditional/Roth retirement savings options.
• Company-paid disability and life insurance.
• Flexible Spending Account & Limited FSA.
• Family-friendly parental leave, volunteer and voting time off.
• On-demand wellness platform access for you and 5 friends and family.
• PerkSpot discount program for 900+ merchants nationwide.