[Hiring] Senior Collections Representative @Armstrong Transport Group

Role Description

Armstrong Transport Group is seeking an experienced Senior Collections Representative to join our team. In this role, you'll take ownership of a portfolio of customer accounts, proactively manage outstanding receivables, resolve payment and billing issues, and partner with internal teams to keep accounts moving in the right direction.

• Manage a portfolio of customer accounts and proactively follow up on past-due balances.
• Contact customers by phone and email to secure payment and resolve outstanding receivables.
• Research account discrepancies, short pays, deductions, invoice issues, and billing disputes to identify and resolve payment delays.
• Negotiate payment arrangements within established company guidelines.
• Monitor aging reports and prioritize collection activity based on account status, balance, and risk.
• Maintain accurate and detailed documentation of collection efforts, customer commitments, disputes, and account activity.
• Partner with Sales, Billing, Accounting, and other internal teams to research discrepancies and reconcile account balances.
• Identify accounts requiring escalation and recommend appropriate next steps.
• Follow up on payment commitments and ensure agreed-upon timelines are met.
• Provide updates on collection activity, aging trends, high-risk accounts, and unresolved issues.
• Maintain professionalism and strong customer relationships while navigating difficult or sensitive collection conversations.
• Support special projects and process improvement initiatives as needed.
• Perform other related duties as assigned.

Qualifications

• 3+ years of experience in collections, accounts receivable, billing, invoicing, or a related financial operations role preferred.
• Collections experience is preferred but not required for candidates with a strong billing or accounts receivable background and an interest in collections.
• Experience researching and resolving billing discrepancies, payment issues, or account reconciliation matters.
• Strong attention to detail with the ability to identify discrepancies and follow issues through to resolution.
• Confident and professional written and verbal communication skills.
• Strong follow-up, negotiation, and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple accounts, priorities, and deadlines.
• Comfortable working with aging reports, account balances, percentages, discounts, and other financial information.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to work independently in a remote environment while collaborating effectively across departments.
• Adaptable and comfortable working in a fast-paced environment where priorities may shift.

Benefits

• Comprehensive benefits include medical, dental, vision, flexible spending and HSA options, effective the first of the month following hire.
• Additional benefits include paid time off, short- and long-term disability, and a 401(k) plan with up to a 3.5% company match.

Physical Demands & Work Environment

This is a remote, computer-based position. The role requires prolonged periods of sitting, regular use of a computer and telephone, and frequent verbal and written communication. The employee must be able to occasionally lift or carry items weighing up to 25 pounds.