[Hiring] Senior Analyst - Revenue Assurance @TDS Telecom

Role Description

As the Sr Analyst - Revenue Assurance, you will perform revenue assurance activities that support billing accuracy, revenue integrity, risk mitigation, and operational effectiveness. This role provides analytical support for business initiatives, revenue-impacting changes, validation activities, reporting, internal controls, and process improvement efforts while serving as a subject matter expert on billing and revenue assurance matters.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

• Performs analysis of billing, revenue, customer, product, and operational data to identify risks, exceptions, trends, and opportunities for improvement.
• Conducts billing validation, testing, monitoring, and reporting activities to support billing accuracy and revenue integrity.
• Provides revenue assurance support for business initiatives, product, pricing, promotional, system, and other revenue-impacting changes.
• Assesses impacts, supports intake and review activities, and validates outcomes before and after implementation.
• Maintains documentation, control evidence, and supporting records related to revenue assurance activities.
• Assesses controls and recommends enhancements to strengthen compliance and operational effectiveness.
• Provides revenue assurance expertise, analysis, recommendations, and business impact assessments to stakeholders.
• Communicates revenue assurance risks, issues, trends, and outcomes to support decision-making.
• Provides guidance, training, knowledge sharing, documentation support, and assistance with special projects and other assigned responsibilities.
• Identifies and supports opportunities to improve processes, reporting, controls, automation, and operational efficiency.

Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 3+ years of finance, billing, revenue assurance, analytics or business operations.
• Telecommunications, wireless, or customer lifecycle experience preferred.
• Experience with SQL, Excel, database tools, reporting tools, visualization tools, or other data analysis technologies preferred.
• Understanding of internal controls, SOX/ICAS requirements, audit readiness, remediation planning, or financial control environments preferred.
• Demonstrated ability to identify process improvement opportunities, evaluate alternatives, and support practical, sustainable solutions.
• Experience identifying and supporting automation opportunities, tool enhancements, reporting improvements, or workflow redesigns that reduce manual effort, improve accuracy, strengthen controls, and increase scalability.
• Advanced experience performing data analysis, building queries, validating results, and interpreting data to identify trends, exceptions, risks, root causes, and business impacts.
• Experience developing, maintaining, or analyzing KPI reporting, anomaly reporting, exception reporting, dashboards, or trend monitoring to identify revenue assurance risks, recurring issues, control gaps, and business impacts.
• Experience performing bill testing, release readiness validation, post-release bill validation, or analysis of billing outcomes, system changes, rate changes, and customer-impacting billing initiatives.
• Experience leading or supporting complex process improvement initiatives.
• Experience independently assessing business risk, developing recommendations, and influencing stakeholders without direct authority.
• Strong written and verbal communication skills, with the ability to explain complex information clearly and present recommendations to business stakeholders and leadership.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)