[Hiring] Seasonal Employer Registration Advisor @Collective

Role Description

As part of the Employer Registration team, you’ll support Collective members through payroll tax registrations, SUI/SUTA account setup, and state notice resolution for our members. You will:

• Register businesses as employers with state and local tax agencies, including state withholding, SUI/SUTA, and other employer tax accounts.
• Review and resolve state payroll tax notices and agency correspondence, such as:
  • SUI rate notices
  • Missing or late filing notices
  • Wage report discrepancies
  • Penalty and interest assessments
  • Balance due notices
• Work with Gusto's support team on any filing or resolution on behalf of the member.
• Manage registration and compliance requests while meeting service level expectations, including:
  • Member relocations
  • Multi-state hiring
  • Business information updates
  • Account closures
• Manage payroll platform ownership during member onboarding and offboarding, and work with support teams on ownership and troubleshooting issues.
• Partner with internal teams and state agencies on complex issues, maintain process documentation and knowledge base articles, and suggest improvements to our tools and the member experience.

Qualifications

• 1-2+ years of hands-on experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup.
• Working knowledge of local tax withholding, state and local reciprocity rules, state registration requirements, and filing frequencies.
• Practical understanding of Secretary of State (SOS) foreign entity registration and Registered Agent operations.
• Comfortable using AI tools to speed up daily work, such as auditing payroll setups, checking tax rate calculations, and triaging and summarizing cases.
• Familiarity with payroll platforms (Gusto, ADP, etc.), and ticketing tools (JIRA, ZenDesk).
• Resourceful, detail-oriented, and collaborative with comfort in change and ambiguity in a fast-paced environment, balancing multiple priorities and meeting deadlines.
• Collaborative mindset, clear written and verbal communication.

Requirements

• Bonus Points for: CPP (Certified Payroll Professional) or FPC credentials.
• Experience at a payroll provider, PEO, or payroll tax service firm.

Benefits

• This is a 12-month seasonal contract.
• Flexible work arrangements.