[Hiring] Revenue Manager @Duke Careers

Role Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Reporting to the PRMO Senior Revenue Manager, the revenue manager coordinates activities performed by the staff responsible for:

• Charge capture
• Coding
• Charge entry
• Insurance follow-up
• Reimbursement analysis

Key responsibilities include:

• Monitoring performance for staff responsible for appointment scheduling, registration, clinic check-in, and clinic collections.
• Developing and preparing reports to track financial and operational performance across the revenue cycle.
• Reviewing and recommending changes to the department's charge master to maximize reimbursement.
• Identifying revenue cycle problems and implementing solutions for improvement.
• Acting as a liaison to management and staff in designated clinical areas and third-party payers.
• Coordinating revenue management orientation and educational activities for clinical personnel.
• Developing management models to monitor productivity and quality of staff performance.
• Training and directing assigned financial analysts or other employees.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• At least 6+ years of relevant healthcare experience, preferably in Charge Integrity/Revenue Management.
• Coding certification (e.g., CCS, CPC, RHIA, RHIT), HFMA CHFP, CRCR, or BSN RN preferred.
• Strong leadership capabilities with demonstrated ability to lead, motivate, and collaborate effectively with Hospital leadership.
• Strong oral and written communication skills.
• Excellent problem-solving, analytical, and technical troubleshooting skills.
• Prioritization skills and ability to manage multiple projects concurrently.
• Ability to work on a flexible schedule.
• Strong research and documentation skills.
• Ability to work independently.
• Intermediate to expert in Microsoft Excel, PowerPoint, Teams, Word, Visio, and Outlook.

Requirements

• Manage revenue cycle-related inquiries.
• Monitor and manage key performance indicators.
• Facilitate revenue cycle collaboration and strategic planning activities.
• Coordinate and chair revenue-oriented workgroup activities and meetings.
• Manage communications among PRMO, hospitals, and physician practices.
• Develop and manage action plans and timelines for projects.
• Specialize in revenue cycle functions and Epic Systems applications.

Benefits

• Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.
• Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.