[Hiring] Revenue Cycle Billing Manager @Delta Dental

Role Description

The Revenue Cycle Billing Manager leads the day-to-day execution of billing operations across multiple dental specialties, ensuring accurate, timely, and compliant claim processing for multiple practices. This role is a hands-on role, while also supporting team performance, accountability, and operational efficiency, and may contribute to special projects and departmental initiatives as needed.

• Oversee daily billing operations, including claims submission, denial resolution, insurance follow-up, and accounts receivable management.
• Ensure accurate, timely claim processing and compliance with payer requirements, documentation standards, and billing protocols.
• Monitor and validate payment posting, balancing, and reconciliation activities to maintain financial accuracy.
• Identify workflow inefficiencies and implement process improvements to enhance billing performance and operational effectiveness.
• Serve as the primary escalation point for billing issues, payer challenges, claim discrepancies, and system-related concerns.
• Provide guidance, performance feedback, and ongoing development support to Billing Leads and Specialists.
• Support onboarding, training, and continuous education on payer updates, billing requirements, workflow changes, and best practices.
• Track key performance indicators (KPIs), address performance gaps, and ensure alignment with revenue cycle goals and expectations.
• Assist with development, maintain, and enforce standard operating procedures (SOPs) and established workflows to promote consistency, accuracy, and efficiency.
• Partner with RCM leadership to identify operational risks, analyze trends, escalate systemic issues, and drive continuous improvement initiatives.

Qualifications

• 8+ years w/Bachelor’s degree; 1+ years supervisory/management
• 10+ years of experience in dental or healthcare billing, including 5+ years in a leadership role
• Strong knowledge of multi-specialty dental billing (General, Ortho, Endo, OS, Perio)
• Experience in a multi-location dental group or DSO environment
• Working knowledge of dental PMS systems (Dentrix, Eaglesoft, Denticon, etc.)
• Knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook
• Proven ability to manage teams and drive performance through KPIs
• Strong problem-solving and escalation management skills
• High attention to detail with a focus on accuracy and compliance
• Ability to maintain a quiet, dedicated workspace with minimal interruptions to support a remote work environment

Requirements

• N/A (Not Applicable)

Benefits

• Base Pay Information: The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications.
• Other factors impacting pay include prevailing wages in the work location and internal equity.
• Pay Grade D. $ - $

Company Description

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine.

• We champion an inspirational workplace through our commitment to trust, service, excellence and innovation.
• Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
• Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country.
• The Delta Dental of California network includes affiliates providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
• The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois.
• We offer vision coverage through DeltaVision in 15 states and the District of Columbia.
• Collectively, we deliver benefits to more Americans than any other dental insurance company.