[Hiring] Retail Collection Services Representative III @Technology Credit Union

Role Description

The Retail Collection Services Representative III is responsible for the resolution of delinquent retail loans, mortgages, and home equity real estate loans from initial delinquency through liquidation. This position will oversee the foreclosure process for regulatory compliance as well as manage the default servicing, collection, and liquidation of all portfolio, investor loans, and home equity loan participations. The Representative will assist in the resolution of troubled debt restructuring or foreclosure alternatives including negotiation of short sale transactions, deeds in lieu, or identification of possible modification options. Finally, the Representative III is knowledgeable and participates in the execution of all responsibilities of the junior positions in this department as needed.

Qualifications

• High School diploma and/or equivalent work experience is required.
• 7+ years' increasing experience in collections, including delinquent real estate loan collections, complex default issues, repossessions, federal bankruptcy law, and FCRA and FDCPA adherence, in a credit union or other financial institution.
• Solid PC skills and proficient in Word, Outlook, and Excel.
• Solid knowledge of current collection laws and regulations.
• Excellent interpersonal skills and the ability to communicate adverse actions in a tactful and diplomatic manner.
• Well organized, detail oriented, with solid written/verbal communications skills.
• Demonstrated ability to handle multiple priorities in a fast-paced environment.

Requirements

• Responsible for management and control of assigned collection queue(s) and views.
• Ensures collection calls are conducted and documented in a respectful and professional manner.
• Performs initial eligibility review and hardship analysis of the borrower's financial situation.
• Monitors and applies California and federal foreclosure, anti-deficiency, and collection laws.
• Reviews, interprets, and implements investor and insurer procedural and policy changes.
• Responsible for researching and responding to credit report disputes.
• Completes property research and risk assessment.
• Coordinates foreclosure process including required due diligence.
• Communicates with all parties of a 1st and/or 2nd mortgage short sale transaction.
• Assists with management of real estate owned (REO) properties.
• Coordinates the closing process of all REO sales.
• Maintains knowledge of bankruptcy procedure.
• Successfully utilizes collection framework and core systems.
• Assists within-house post charge-off collection accounts.
• Presents various reports at Credit Loss Allowance Committee (CLAC) meetings.
• Maintains awareness of departmental workflow and priorities.
• Provides support to junior positions when management is not available.
• Supports and promotes service standards and values of Technology Credit Union.
• Assists in the research and implementation of departmental projects and initiatives.
• Takes responsibility for individual career development/training.

Benefits

• Health Coverage: Medical, dental, and vision plans.
• Income Protection: Life and disability insurance.
• Retirement: 401(k) plan with company match.
• Paid Holidays: 12 days annually.
• Paid Time Off (PTO): Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year).
• Voluntary Time Off (VTO): 8 hours annually for full-time employees to support charitable organizations.
• Flexible Spending Accounts.
• Employee-paid voluntary benefits.
• Leaves of absence in compliance with state and federal regulations.