[Hiring] Remote Competency Assessor @Quilter

Role Description

Our Remote Competency Assessor will be responsible for completing competency assessment meetings remotely across our adviser population, using our in-house technology, identifying any development areas, and progressing these through appropriate action plans.

• Use knowledge and experience in day-to-day role as a cross-functional worker, pulling on information from all areas of the business.
• Explain and enforce the oversight contract with Appointed Representatives and Registered Individuals detailing the requirements, methods of assessment used, and timescales to be applied.
• Educate Appointed Representatives and Registered Individuals in respect of their compliance requirements, “Treating Customers Fairly” responsibilities, and achieving Good Customer Outcomes.
• Deliver the risk assessment regime to Appointed Representatives and Registered Individuals and assess the skills, competencies, and knowledge required to maintain competence.
• Conduct Adviser Reviews - completing reports, providing coaching and feedback, identifying risks, and escalating any identified failings through to the Firm Compliance Partner.
• Provide regular feedback to senior management on any issues identified within the Quilter group.
• Conduct customer care calls as appropriate when needing to substantiate findings or to support competency sign off.
• Manage identified issues to conclusion through effective use of enhanced monitoring events action plans and Governance action plans.

NB: This is a SMCR certified role: CASS Oversight, Functions requiring qualifications & Manager of Certification employees.

Qualifications

• Level 4 Diploma qualified as a minimum.
• Proven experience in working within the financial services sector, ideally but not essentially within a T&C supervisory function.

Requirements

• Self-starter, motivated, inquisitive by nature, and able to work independently on own initiative.
• Computer literate and familiar with Microsoft Office.
• Ability to follow compliance rules and enforce the standards as directed by the network.
• Strong communication skills, particularly strong questioning skills.
• Ability to display sound judgment when assessing risks and developing action plans.
• Experience of Network/National and IFA/restricted advice models desirable but not essential to the role.

Benefits

• Holiday: 182 hours (26 days).
• Quilter Incentive Scheme: All employees are eligible to participate in the incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only.
• Flexible benefits to UK employees that can be chosen and paid for conveniently via a salary deduction.