[Hiring] Recovery Representative @Honda Canada Inc.

Role Description

The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Individually assigned responsibilities may include but are not limited to the following:

• Handling any one of the Recovery Processes (Charged off accounts, Bankruptcies, Total Loss Process, Insurance Tracking and Delinquent accounts)
• Corresponding and dealing with insurance companies, researching values on cars, following up and accepting offers from insurance companies, and providing customers with accurate information.
• Handling the Insurance Tracking Process by reviewing accounts, obtaining authorization for waivers, preparing necessary documents, and obtaining insurance policies.
• Ensuring that the set monthly departmental targets are met based on discharge documents.
• Supporting Senior Associates with communication regarding bankruptcy and legal matters.
• Handling third party collections agency placement and monitoring the recoveries by each agency.
• Sharing best practices amongst team members to increase efficiency.
• Monitoring high risk accounts and acting as a liaison with dealers, customers, and other internal departments.
• Handling bankruptcies by filing the appropriate claims and deciding on repossessions.

Qualifications

• Completed post-secondary education and/or equivalent work experience.
• Minimum of 2 years’ experience in Financial Services, and/or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.
• Knowledge of laws regarding collection and repossession of assets is an asset.
• Bi-lingual in French and English is required.
• Strong decision-making, negotiating, planning, analytic, and strategic skills.
• Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
• Ability to deal effectively and professionally in a rapidly changing and fast-paced environment.
• A high level of individual initiative and ability to work with minimal direction.
• Ability to build collaborative working relationships with internal and external stakeholders.
• Must be detail-oriented, results-oriented, well organized, and a team player.

Requirements

• The salary range for this position is $50,800–$63,500 CAD per year. Individual rates within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.
• This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).
• Bilingual (French/English) proficiency is required as this role supports clients and dealers nationwide.

Benefits

• Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.
• Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs.
• If you require accommodation at any time during the recruitment process, please email Human Resources at [email protected] or call (905) 888-4331.