[Hiring] Pre-Service Financial Counselor @UPMC

Role Description

Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Pre-Service Financial Counselor to assist the Patient Advocacy department. The position would work Monday-Friday from 8:00am-4:30pm and is eligible to work from home.

The Pre-Service Financial Counselor is responsible for:

• Creating accurate estimates utilizing the EPIC estimator.
• Contacting patients to financially counsel them on their estimates.
• Offering the appropriate pre-pay discounting.
• Collecting patient responsibilities for pre-scheduled hospital-based services.

If you are enthusiastic about assisting patients and are up for the challenge, apply today!

Qualifications

• High School diploma or equivalent and 4 years experience, OR Bachelor's degree required.
• Strong PC and computer skills required.
• Familiarity with large-scale, automated patient billing systems (e.g., Medipac, EPIC), medical terminology, and fee schedules and coding (e.g., CPT/HCPCS) preferred.
• Strong analytical and problem-solving skills, organization and time management.
• Previous experience with insurance verification and benefit application preferred.
• Must develop and manage positive working relationships with colleagues, management, 3rd party payers, patients or their representatives, physicians and hospital leadership.
• Must possess excellent communication and customer service skills.
• Must display leadership skills.
• Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.

Requirements

• Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals.
• Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
• Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods.
• Resolve complex outstanding patient issues.
• Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled.
• Maintain department productivity levels.
• Maintain compliance with quality standards.

Licensure, Certifications, and Clearances

• Act 34

Company Description

UPMC is an Equal Opportunity Employer/Disability/Veteran.